McKenzie Merrill
Broken Arrow,OK
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Quick and adaptable learner.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Chick-fil-A
06.2021 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Motivated staff to perform at peak efficiency and quality.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
High School Diploma -
HomeSchool
Broken Arrow, OK05.2023
Skills
- Hospitality Management
- Schedule Coordination
- Staff Motivation and Discipline
- Attentive Service
- Conflict Resolution Techniques
- Business Leadership
- Operational Efficiency
- Guest Experience Management
Timeline
Restaurant Manager
Chick-fil-A
06.2021 - Current
High School Diploma -
HomeSchool
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