Mckenzie Metz
Lancaster
Summary
I am diligent about serving patient's medical and personal needs; I know that this skill applies to any job. I am determined to deliver high-quality service to individuals and dedicated to promoting satisfaction with to patients or customers. I am a kind and energetic professional with outstanding social skills. Due to my experience, I have exceptional communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Server
Glen Laurel Scottish Inn
Laurelville, OH
02.2026 - Current
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Trained new servers on menu offerings and service protocols.
- Managed multiple tables efficiently during high-volume service periods.
Nursing Assistant
Fairfield Medical Center
Lancaster, OH
09.2024 - 10.2025
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
- Maintained patient records accurately by documenting daily activities and changes in conditions or treatments.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Provided emotional support to family members during difficult times.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
- Engaged with patient family and friends to provide courteous visit experience.
Cashier
Lancaster Greenhouse
Lancaster, OH
03.2023 - 08.2025
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service to customers and built positive relationships.
Lifeguard
Lancaster Golf Club
Lancaster, OH
05.2024 - 09.2024
- Performed regular cleaning and maintenance of pool equipment.
- Monitored swimmers to ensure safety in the pool area.
- Maintained accurate records of incident reports, pool chemicals, and patron counts.
Head Lifeguard
Valley View Pool
Lancaster, OH
05.2021 - 08.2022
- Trained new hires on safety protocols, procedures, and customer service standards.
- Provided emergency response for medical or other emergencies as needed.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Assisted with swim lessons for all ages, including special needs participants.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
Education
Bachelors - Nursing
Ohio University Lancaster
Lancaster, OH05.2028
High School Diploma -
Lancaster Highschool
Lancaster, OH05.2024
Skills
- Patient care
- Team collaboration
- Customer service
- Time management
- Hard working
- Personable
- Experienced with all age groups
Education and Training
true
Timeline
Server
Glen Laurel Scottish Inn
02.2026 - Current
Nursing Assistant
Fairfield Medical Center
09.2024 - 10.2025
Lifeguard
Lancaster Golf Club
05.2024 - 09.2024
Cashier
Lancaster Greenhouse
03.2023 - 08.2025
Head Lifeguard
Valley View Pool
05.2021 - 08.2022
Bachelors - Nursing
Ohio University Lancaster
High School Diploma -
Lancaster Highschool