McKenzie Michael
Edinburg,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
City National Bank
10.2022 - 04.2023
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Shift Manager
CVS
08.2021 - 02.2022
- Exercised composure under pressure and in escalated customer service scenarios.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
Certified Nursing Assistant
Sunnyside Retirement Community
10.2020 - 05.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Medical Terminology - Nursing
Lord Fairfax Community College
Middletown, VA2020
Patient Service Representative - Nursing
Lord Fairfax Community College
2020
Certified Nursing Assistant License - Nursing
Massanutten Technical Center
Harrisonburg, VA12.2019
High School Diploma -
Penn Foster Career School
Scranton, PA05.2019
Skills
- Interpersonal Communication Skills
- Policy and Procedure Implementation
- Marketing Strategies
- Customer Experience
Timeline
Customer Service Representative
City National Bank
10.2022 - 04.2023
Shift Manager
CVS
08.2021 - 02.2022
Certified Nursing Assistant
Sunnyside Retirement Community
10.2020 - 05.2021
Medical Terminology - Nursing
Lord Fairfax Community College
Patient Service Representative - Nursing
Lord Fairfax Community College
Certified Nursing Assistant License - Nursing
Massanutten Technical Center
High School Diploma -
Penn Foster Career School
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