Mckenzie Montrose

• Manage all aspects of the cleaning business, including marketing, client communication, scheduling, and cleaning tasks.

• Ensure high standards of cleanliness and customer satisfaction.

• Conducted cold and hot inbound and outbound calls to generate leads.

• Prepared potential customers for sales consultations.

• Assisted with marketing strategies to increase company visibility.

• Managed sales and customer service duties.

• Assisted with administrative tasks and project coordination.

• Participated in the construction and installation of pickleball courts.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Provided primary customer support to internal and external customers.
• Worked closely with insurnace companies to verify work on vehicles.

• Cared for a family of 4, mainly one child who has autism and another with severe separation anxiety.

• Managed daily routines, educational activities, and transportation.

• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions about sizing, accessories, and merchandise care.
• Solved customer challenges by offering relevant products and services.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.