McKenzie Morgan
Ball,LA
Summary
Dedicated Food Service Professional with expertise in customer service and order accuracy. Delivered outstanding service and efficient operations through effective team leadership and staff training. Committed to maintaining brand standards while ensuring positive customer experiences and smooth daily operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Carhop Server
Sonic Guernsey - Owner Operated
Pineville, Louisiana
08.2022 - Current
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Greeted guests and answered menu questions with friendly service.
- Ensured that all orders were accurate and complete before serving them to customers.
- Communicated order details with kitchen staff and fellow carhops.
- Answered product and order questions accurately and professionally.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Provided friendly reminders about promotional offers or upcoming events.
- Kept work areas clean and organized throughout shift.
Manager
Quebedeaux's
Alexandria, LA
05.2023 - 05.2024
- Directed daily operations at Quebedeaux’s, balancing customer service, staffing, and workflow needs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on company procedures, service standards, and safety expectations.
- Monitored sales floor activity and enforced brand standards across Quebedeaux's location.
- Resolved customer concerns and supported staff with difficult service situations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Observed staff tasks to evaluate performance and productivity and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed inventory levels and coordinated ordering for Quebedeaux's stockroom needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Education
GED -
Tioga High School
Tioga, LA05-2023
Skills
- Cash handling
- Point of sale
- Order accuracy
- Menu knowledge
- Food safety
- Excellent customer service
- Upselling specials
- Effective communication
- Attention to detail
- Problem solving
- Staff training
- Team leadership
- Conflict resolution
- Building rapport
- Strong work ethic
- Quick learner
- Energy and enthusiasm
- Personal hygiene
Certification
- Safe Serve Certifications
Timeline
Manager
Quebedeaux's
05.2023 - 05.2024
Carhop Server
Sonic Guernsey - Owner Operated
08.2022 - Current
GED -
Tioga High School