Hi, I’m
McKenzie Palko
Denver,Colorado
Overview
6
years of professional experience
Work History
Hooters Parker RdAurora, CO
Hooters Girl
02.2022 - Current
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Entertained customers of all types with games, music, sports, and hula-hoop contests.
- Opened and closed the restaurant as head-server, and kept other servers on task.
FirstBank Highlands Ranch, CO
Personal Banker
08.2021 - 02.2022
Job overview
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Davis Juice Bars Inc.Fayetteville, North Carolina
Juice Bar Manager
03.2019 - 05.2021
Job overview
- Created quality beverages for customers following recipes and presentation standards.
- Kept balanced cash register, performing speedy calculations and proactively identifying and correcting errors.
- Followed health, safety, and sanitation guidelines with proper handwashing, food storage, and sanitization.
- Explained product details to share ingredients, allergens or preparation methods.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Athens City Parks And RecreationAthens , Tennessee
Parks and Recreation Employee
03.2017 - 08.2019
Job overview
- Managed scheduled events for the city of Athens, TN to maximize activities and attendance.
- Trained staff members on conducting events and following safety procedures.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within the baseball field concession stand.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Used cash register to tender change and process cash and credit card payments.
Shoney's RestaurantAthens , Tennessee
Server
03.2017 - 01.2018
Job overview
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales significantly by upselling higher-end products to customers.
Education
Fayetteville State UniversityFayetteville, NC
Bachelor of Science from Elementary Education
Tennessee Tech University Cookevile, Tennessee
Bachelor of Science from Elementary Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Counseling Psychology
05.2022
Skills
- Banking
- Team Leadership
- Issue escalation
- Food and beverage preparation
- Serving/Bussing
- Customer relationship-building
Timeline
Hooters Girl
Hooters Parker Rd
02.2022 - Current
Personal Banker
FirstBank
08.2021 - 02.2022
Juice Bar Manager
Davis Juice Bars Inc.
03.2019 - 05.2021
Parks and Recreation Employee
Athens City Parks And Recreation
03.2017 - 08.2019
Server
Shoney's Restaurant
03.2017 - 01.2018
Fayetteville State University
Bachelor of Science from Elementary Education
Tennessee Tech University
Bachelor of Science from Elementary Education
Grand Canyon University
Bachelor of Science from Counseling Psychology