Mercedez Waddell
Muncie,INDIANA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Knowledgeable in sales strategies and an excellent negotiator.
Overview
6
6
years of professional experience
Work History
Hooters Girl
Hooters
05.2021 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Waitress
Texas Roadhouse
12.2022 - 05.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Receptionist
Balance Fitness
01.2020 - 01.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Waitress
Skyline Chili
07.2019 - 11.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
Hostess
Cracker Barrel
02.2018 - 07.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Bachelor of Science - Marketing
Ball State University
Muncie, IN05.2025
Skills
- Training Strategies
- Cash Register Operations
- Beverage Expertise
- Guest Relations
- Active Listening
- Time Management
- Information Retrieval
- Organization and Efficiency
Timeline
Waitress
Texas Roadhouse
12.2022 - 05.2023
Hooters Girl
Hooters
05.2021 - Current
Receptionist
Balance Fitness
01.2020 - 01.2022
Waitress
Skyline Chili
07.2019 - 11.2019
Hostess
Cracker Barrel
02.2018 - 07.2019
Bachelor of Science - Marketing
Ball State University
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