McKenzie Peterson
Las Vegas
Summary
Customer-focused hospitality professional with over 5+ years in dynamic service environments. Successfully managed multiple responsibilities, ensuring prompt guest service and satisfaction. Demonstrated ability to enhance team performance through collaboration and respect, contributing to high operational standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/bartender
The peanut
Kansas City
03.2025 - 03.2026
- Managed simultaneous responsibilities as a bartender and server, handling food and beverage orders, phone orders, and guest requests efficiently.
- Delivered exceptional guest experiences by greeting customers warmly and ensuring prompt, accurate service in a fast-paced environment.
- Articulated daily specials and menu items, leveraging menu knowledge to enhance guest experience through effective upselling.
- Assisted team members with bussing tables, running food, and preparing bar beverages, ensuring seamless service and operational flow.
- Fostered a collaborative atmosphere by maintaining a positive and respectful attitude towards guests and coworkers.
Supervisor/Lead Bartender/server
Wildfin American Grill
Salt Lake City
11.2022 - 04.2024
- Opened new restaurant location, excelling as server, lead bartender, and front of house supervisor to ensure smooth operations.
- Demonstrated expert knowledge of seasonal menus and food pairings, adapting quickly to menu changes and new offerings.
- Fostered supportive team environment through collaboration and respect, enhancing team morale and efficiency.
- Delivered high-quality service in an upscale casual setting, ensuring guest satisfaction and repeat business.
- Earned recognition for exceptional sales and pairing abilities, significantly enhancing overall team performance.
Senior Manager on Duty/Lead Server/Bar Manager
Smoky Mountain Pizzeria and Grill
Mountain Home
08.2017 - 11.2022
- Led front of house operations, supporting staff and ensuring smooth, efficient shifts in a busy restaurant environment.
- Created staff schedules, managed liquor inventory, and handled nightly closing procedures, including balancing tills and bank deposits.
- Delegated tasks and cleaning projects, ensuring completion of side work and front of house duties to maintain high operational standards.
- Supported staff by serving tables, preparing bar drinks, assisting in kitchen, and managing carryout orders to enhance overall service.
- Resolved guest concerns promptly to deliver exceptional customer service and foster repeat visits.
- Contributed to store recognition as a top-performing location within the company.
Education
Speech language pathology - Pursing Masters Degree
College of Western Idaho
Nampa, ID03-2028
Skills
- Beverage pairing
- Menu recommendations
- Specials memorization
- Inventory management
- Guest engagement
- Team collaboration
- Time management
- Task prioritization
- Cleanliness standards
- Problem resolution
- Professional demeanor
Certification
• Food Handler Certification
• Tams alcohol certification
Timeline
Server/bartender
The peanut
03.2025 - 03.2026
Supervisor/Lead Bartender/server
Wildfin American Grill
11.2022 - 04.2024
Senior Manager on Duty/Lead Server/Bar Manager
Smoky Mountain Pizzeria and Grill
08.2017 - 11.2022
Speech language pathology - Pursing Masters Degree
College of Western Idaho