Mckenzie Ponsford
Spokane,WA
Summary
A skilled worker and student who has had many years of experience in healthcare allowing me to seek growth opportunities within my company. As a resident care coordinator I was able to hone in on skills such as communication, clinical documentation, and record keepings. I managed the admission documents for new residents that included PPOC, H&P, and POLST forms. I collaborated not only with staff but with other providers either in person or via phone.
Overview
5
5
years of professional experience
Work History
Resident Care Coordinator
Avista Senior Living Spokane
08.2022 - Current
- Evaluated staff performance regularly through observation, providing constructive feedback for professional growth.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
- Reduced hospital readmissions through diligent monitoring of residents'' health status and timely intervention.
- Assisted in the development of facility policies and procedures that adhered to state regulations while promoting quality care.
- Increased resident satisfaction by addressing concerns promptly and fostering a positive living environment.
- Advocated for residents'' rights, promoting dignity and respect throughout interactions between staff members and residents.
Medication Aide
Avista Senior Living
06.2021 - 08.2022
- Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
- Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Demonstrated adaptability in the face of medical emergencies, providing crucial assistance during critical situations as needed.
- Reduced medication errors by diligently maintaining and updating medication records for each patient.
- Administered prescribed drugs to high-volume patient caseload.
- Administered medications to patients and remained vigilant for negative side effects.
- Assisted in inventory management, ensuring an adequate stock of medications was always available for patients'' needs.
- Reported changes in patient status regarding drug therapy.
Certified Nursing Assistant
Avista Senior Living
09.2020 - 06.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Certified Nursing Assistant
Traveling Agency
02.2019 - 09.2020
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
Education
Bachelor of Science - Nursing
Lewis Clark State College
Coeur D'Alene, ID05.2025
Associate of Science - Nursing
North Idaho College
Coeur D'Alene, ID12.2024
Skills
- Word, Epic, PCC proficient
- Healthcare regulations
- CPR/First Aid Certified
- Communication (Verbal and written)
- HIPAA understanding
- Staff Training and Development
- Infection Control
- Appointment scheduling
- Active listening
- Empathy and Compassion
References
Havilah Diertele | Assistant Executive Director | 509.690.2831
Austin Millender | Resident Program Manager | 925.380.8979
Kristin Prey | ARNP | 509.944.1361
Timeline
Resident Care Coordinator
Avista Senior Living Spokane
08.2022 - Current
Medication Aide
Avista Senior Living
06.2021 - 08.2022
Certified Nursing Assistant
Avista Senior Living
09.2020 - 06.2021
Certified Nursing Assistant
Traveling Agency
02.2019 - 09.2020
Bachelor of Science - Nursing
Lewis Clark State College
Associate of Science - Nursing
North Idaho College
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