McKenzie Ryan
Hilton Head Island,SC
Summary
Highly personable and driven professional with a strong background in both food and beverage service and office administration. Known for exceptional communication skills and the ability to build genuine connections with customers, clients, and team members. Experienced in fast-paced environments, with a proven ability to multitask, stay organized, and maintain a high level of service under pressure. Brings leadership experience from management roles, along with strong front-office and receptionist skills, including scheduling, customer relations, and administrative support. Reliable, adaptable, and committed to creating positive experiences while keeping operations running smoothly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager/Front Desk Receptionist
Sharky's Bike Rental And Surf Shop
Hilton Head Island, SC
05.2019 - 08.2023
- Answered phones, greeted customers, and managed the shop.
- Scheduled appointments and coordinated rentals to optimize operational efficiency.
- Managed tickets and receipts for hundreds of customers daily.
- Provided recommendations and care to clients in alignment with needs, preferences and budgets.
- Handled orders, estimation of parts, bike and component repairs and replacements.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Welcomed guests with a positive demeanor, enhancing customer experience and satisfaction.
Server
Melting Pot
Columbia, SC
02.2023 - 04.2023
- Delivered exceptional customer service in fast-paced , fine-dining environment.
- Managed food and beverage orders accurately to ensure timely service.
- Collaborated with kitchen staff to maintain quality standards and efficiency.
- Quickly memorized items, service protocols, and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Truffles Cafe
Hilton Head Island, SC
01.2022 - 03.2022
- Displayed communication skills with enthusiasm and smiles to all tables while efficiently serving them.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs, along with bussing tables and expo.
Social Media Content Creator
K3nzpaints
Hilton Head Island, SC
06.2023 - 12.2025
- Developed engaging multimedia content across social media platforms to enhance brand visibility.
- Managed daily social media postings and interactions, fostering community engagement and brand loyalty.
- Utilized visual storytelling techniques, incorporating eye-catching images and videos into posts for higher engagement rates.
- Completed final touches for projects such as images sizes and font selection.
- Met with customers to present mockups and collect information for adjustments.
- Produced high-quality product packaging designs that successfully captured target audience attention and led to increased sales revenue.
Education
Bachelor - Mass Communications
University of South Carolina - Columbia
Columbia, SC05-2026
Skills
- Customer service excellence
- Strong communication & people skills
- Relationship building with regulars and staff
- Conflict resolution & active listening
- Table service & guest experience management
- Order accuracy and attention to detail
- Upselling & menu knowledge
- Working in fast-paced environments
- Team collaboration
- Multitasking
- Adaptability and flexibility
- Reliability and punctuality
Certification
Occupational Safety and Health Administration (OSHA) Certified
Timeline
Social Media Content Creator
K3nzpaints
06.2023 - 12.2025
Server
Melting Pot
02.2023 - 04.2023
Server
Truffles Cafe
01.2022 - 03.2022
Manager/Front Desk Receptionist
Sharky's Bike Rental And Surf Shop
05.2019 - 08.2023
Bachelor - Mass Communications
University of South Carolina - Columbia