Mckenzie Spohn
Saint Joseph,MI
Summary
Dynamic Bar Manager at The Livery Microbrewery with over 10 years of customer service experience. Expert in FOH operations and social media management, I designed seasonal drink offerings and trained staff, significantly enhancing customer satisfaction. Proven sales skills and a deep knowledge of beer contribute to a vibrant and engaging atmosphere.
Overview
6
6
years of professional experience
Work History
Bar Manager
The Livery Microbrewery
09.2023 - Current
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Designed special drink and mocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created and managed social media campaigns to increase brand engagement.
- Hosted and created Karaoke Events weekly
- Maintained location's appearance by sweeping, mopping, cleaning windows and completing landscaping work.
Sales Representative
Vivint Home Security
09.2021 - 09.2023
- Traveled by foot to deliver and sell services.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Utilized persuasive sales techniques to convert leads into sales.
- Stayed current on product specs and prices and accurately updated display product literature.
Licensed Esthetician
Massage Green Spa
08.2019 - 03.2020
- Sterilized equipment for patient treatments.
- Stocked treatment rooms with proper supplies.
- Provided clients with knowledge of all cosmetic services being provided.
- Educated patients on treatment options.
- Analyzed skin condition and made appropriate product recommendations.
Education
Licensed Esthetician - Esthetics
Cortivia Institute
Maitland, FL01-2018
Skills
- Beer Knowledge
- FOH operations oversight
- ServSafe compliance
- Sales prospecting
- 10 Years of Customer service skills
- Bar Social Media Manager experience
Timeline
Bar Manager
The Livery Microbrewery
09.2023 - Current
Sales Representative
Vivint Home Security
09.2021 - 09.2023
Licensed Esthetician
Massage Green Spa
08.2019 - 03.2020
Licensed Esthetician - Esthetics
Cortivia Institute
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