McKenzie Tutt
Hamilton,MO
Summary
Detail-oriented professional experienced in administrative support and process improvement. Developed filing systems that increased document retrieval accuracy and efficiency. Effectively maintained communication between customers and staff to ensure seamless service delivery.
Overview
3
3
years of professional experience
Work History
Secretary
Bailey's Collision Repair
Cameron, MO
05.2023 - Current
- Managed appointment scheduling and maintained calendar for service team efficiency.
- Processed customer inquiries and provided information regarding services offered.
- Coordinated communication between customers and repair staff to ensure seamless service experience.
- Developed organizational systems for filing documents, improving retrieval times and accuracy.
- Implemented process improvements that enhanced workflow efficiency within administrative tasks.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
High School Diploma -
Penney High School
Hamilton, MOSkills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Keyboarding skills
- File management
- Document preparation
- Calendar management
- Schedule management
- Quickbooks
- Supply restocking
- Payroll processing
- Spreadsheet management
- Payroll administration
- Accounts receivable and payable
- Payment posting
Languages
English
Full Professional
Timeline
Secretary
Bailey's Collision Repair
05.2023 - Current
High School Diploma -
Penney High School