McKenzie Van Voorhees
Angier,NC
Summary
Goal-driven Veterinary Hospital Manager well-versed in recruiting, training, and managing employees to provide exceptional client and patient focused service. Proven problem solver and excellent communicator. Ready to help a team achieve individual and company goals. Willingness to take on added responsibilities to meet goals.
Overview
11
11
years of professional experience
Work History
Hospital Manager
Hilltop Animal Hospital (Southern Vet Partners)
08.2023 - Current
- Support needs of Doctors through coaching and execution of appropriate teammate scheduling, maintaining an appropriate client schedule and coaching the team on opportunities that will improve their skills and efficiency
- Evaluated employee performance regularly, providing constructive feedback to support growth and skill development within the organization.
- Effective P&L management including appropriate management of Cost of Goods and labor
- Enhanced team communication by conducting regular staff meetings and providing clear expectations for daily tasks.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Proactive communication with regional leadership and partners within the company
Hospital Manager
Riverbark Veterinary Hospitals and Pet Retreat (Southern Vet Partners)
04.2021 - 08.2023
- Supported needs of the doctors through coaching and execution of appropriate teammate scheduling, maintaining appropriate client schedule and coaching teammates on opportunities that will improve their skills and efficiency
- Supporting hospitals during acquisition/partnership with Southern Vet Partners
- Creating and maintaining a healthy and engaged hospital culture
- Successful management of all aspects of people development from training and on-boarding to continued career development of valued teammates
- Hiring and appropriate staffing of hospital
- Partnership with clients, ensuring positive experiences for them and their pets
- Proactively addressing client concerns as they arise
- Meeting and exceeding agreed upon business goals and objectives
- Effective P&L management including appropriate management of Cost of Goods and labor
- Proactive communication with regional leadership and partners within the company
Hospital Manager
Patton Chapel Animal Clinic (Southern Vet Partners)
02.2019 - 04.2021
- Creating and maintaining a healthy and engaged hospital culture
- Successful management of all aspects of people development
- Supporting needs of the Doctors through appropriate staffing and scheduling
- Hiring and appropriate staffing of the hospital
- Partnership with clients, ensuring positive experiences for them and their pets
- Effective P&L management including appropriate management of Cost of Goods and labor
Lead Veterinary Assistant
Avondale Animal Hospital (Southern Vet Partners)
02.2018 - 02.2019
- Manage all Veterinary Technicians/Assistants and ensure they were performing their jobs appropriately
- Communicate with other departments to ensure hospital stayed efficient and performed necessary functions
- Communicated with hospital leadership to meet hospital goals and support growth
- Perform all necessary and appropriate duties of a Veterinary Assistant
Veterinary Assistant/Inventory Manager
Skyland Animal Hospital
10.2016 - 02.2018
- Performed all duties necessary and appropriate of a Veterinary Assistant
- Maintained sufficient inventory levels to meet customer demands at all times.
Veterinary Assistant/Inventory Manager
Animal Hospital North
12.2013 - 10.2016
- Performed all duties necessary and appropriate of a Veterinary Assistant
- Maintained sufficient inventory levels to meet customer demands at all times.
Education
Bachelors of Health Science -
Missouri Southern State University
Joplin, Missouri05.2011
Associate of Science in Respiratory Care -
Missouri Southern State University
Joplin, Missouri05.2011
Skills
- Operations Management
- Quality Improvement
- Staff Development
- Teamwork and Collaboration
- Effective Communication
References
- Janet Thrasher, AP Specialist, Avondale Animal Hospital-Southern Vet Partners, (205) 657-5763
- Dr. Will Murray, Lead Veterinarian, Patton Chapel Animal Clinic-Southern Vet Partners, (507) 530-6791
- Julie Papp, Area Manager, Southern Veterinary Partners, (919) 389-0782
Additionalreferences
Available upon request
Timeline
Hospital Manager
Hilltop Animal Hospital (Southern Vet Partners)
08.2023 - Current
Hospital Manager
Riverbark Veterinary Hospitals and Pet Retreat (Southern Vet Partners)
04.2021 - 08.2023
Hospital Manager
Patton Chapel Animal Clinic (Southern Vet Partners)
02.2019 - 04.2021
Lead Veterinary Assistant
Avondale Animal Hospital (Southern Vet Partners)
02.2018 - 02.2019
Veterinary Assistant/Inventory Manager
Skyland Animal Hospital
10.2016 - 02.2018
Veterinary Assistant/Inventory Manager
Animal Hospital North
12.2013 - 10.2016
Bachelors of Health Science -
Missouri Southern State University
Associate of Science in Respiratory Care -
Missouri Southern State University
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