Summary
Overview
Work History
Education
Skills
Professional Development
References
Accomplishments
Timeline
Waitress

McKenzie Watkoski

Mount Pleasant,MI

Summary

Motivated, organized, and dependable candidate with engaging personality and flexible approach. Enthusiastic, friendly, and anticipating customer needs to facilitate enjoyable experiences.

Overview

5
5
years of professional experience

Work History

Waitress

Art’s Tavern
05.2022 - Current
  • Prioritized customer-focused mindset and interpersonal skills
  • Efficiently managed high-volume workload by accurately relaying customer orders, prioritizing tasks, and collaborating with kitchen staff for timely service
  • Delivered excellent customer service through a warm and friendly attitude, customized menu recommendations, answering questions, and maintaining an upbeat attitude
  • Maintained clean and organized work area, contributing to a welcoming environment, and effectively handled customer inquiries, concerns, and feedback.

Resident Assistant

Central Michigan University
08.2022 - 05.2024
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Attended, participated, and contributed to weekly staff meetings addressing resident needs.
  • Responded to emergencies, incident reports, and maintenance requests.

Crew Trainer

McDonald's
06.2019 - 01.2021
  • Set positive example for team members by providing high-quality, efficient service.
  • Collaborated with management to identify areas of improvement.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Trained other employees in customer service, food safety, and performance requirements.

Education

B.S. in Education - English Education

Central Michigan University
Mount Pleasant, MI
05.2025

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Handling Complaints
  • Memory retention
  • Complex Problem-Solving
  • Relationship Management
  • Upselling techniques

Professional Development

  • MCTE Conference, 2023, Attendee
  • Collegiate Middle Level Association, 2021-2022, Outreach Coordinator and Co-President

References

  • Carlin Borsheim-Black, Professor, English Department, Central Michigan University, Mt. Pleasant, MI, 48859, (989) 774-3171
  • Maggie MacLellan, Restaurant Manager, Art’s Tavern, 6487 W Western Ave, Glen Arbor, MI, (231) 334-3754
  • David E Lyons, English Teacher, Kenowa Hills High School, 3825 Hendershot Ave, Grand Rapids, MI, 49544, (616) 784-2400

Accomplishments

    Achieved publications of two poems in Central Michigan University's The Central Review, including "Knots," and "Left Behind Cento".

Timeline

Resident Assistant

Central Michigan University
08.2022 - 05.2024

Waitress

Art’s Tavern
05.2022 - Current

Crew Trainer

McDonald's
06.2019 - 01.2021

B.S. in Education - English Education

Central Michigan University

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McKenzie Watkoski