Summary
Overview
Work History
Education
Skills
Timeline
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McKenzie Wells

Harrisburg,PA

Summary

Dynamic sales professional with extensive experience at D&H Distributing, excelling in CRM management and sales training. Proven track record of enhancing customer satisfaction and driving revenue growth through effective communication and relationship building. Adept at utilizing Salesforce and Microsoft Excel to streamline processes and support sales teams in achieving targets.

Overview

15
15
years of professional experience

Work History

Sr Sales Support Representative

D&H Distributing
09.2020 - Current
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues.
  • Oversaw internal communication channels between sales teams and other departments, streamlining information flow while maintaining confidentiality protocols when needed.
  • Provided comprehensive training sessions for new sales support representatives, ensuring seamless onboarding experience.
  • Supported sales team in achieving target quotas through efficient order processing and timely followup.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.
  • Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.

Sales Representative

West Shore Home
04.2018 - 09.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Sales Associate

Target
11.2016 - 04.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Palmbeach Tan
05.2010 - 09.2013
  • Maintained sanitation and cleanliness of facility and equipment
  • Created and advertised customer incentive specials improving sales and branding
  • Inventoried products and equipment, Monitored inventory changes during sale
  • Instructed clients regarding equipment and safety of equipment, resulting in zero injuries

Education

Susquenita High School
Duncannon, PA

Skills

  • CRM management
  • Salesforce proficiency
  • Sales training
  • Contract review
  • Knowledge of Quick Books
  • Microsoft Office
  • Outlook
  • Microsoft Excel

Timeline

Sr Sales Support Representative

D&H Distributing
09.2020 - Current

Sales Representative

West Shore Home
04.2018 - 09.2020

Sales Associate

Target
11.2016 - 04.2018

Sales Associate

Palmbeach Tan
05.2010 - 09.2013

Susquenita High School

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McKenzie Wells