McKenzie Williams
JCPenney
Dallas,TX
6
years of professional experience
Customer-focused operations and retail professional with 8+ years of experience supporting high-volume environments, leading teams, resolving customer concerns, and coordinating daily operations. Experienced in staff coaching, scheduling, sales support, inventory, merchandising, cash handling, administrative processes, and Microsoft Office. Recognized for professionalism, strong communication, attention to detail, and the ability to remain organized and solution-oriented in fast-paced settings. Seeking to transition these transferable leadership and operational skills into a corporate or office-based role.
Work History
Beauty Manager
2 Years 11 Months- Lead day-to-day beauty department operations, balancing customer service, sales execution, merchandising, and team priorities.
- Coach and support associates on service standards, product knowledge, sales behaviors, and customer engagement.
- Monitor department performance and operational priorities while maintaining organized, customer-ready presentation standards.
- Support inventory processes, product replenishment, merchandising execution, and loss-prevention practices.
- Resolve customer concerns professionally and collaborate with leadership and cross-functional partners to address operational needs.
CEL Manager
6 Months- Managed daily store operations including staff scheduling, cash handling, opening and closing procedures, and floor execution.
- Led customer service efforts and resolved complex concerns with professionalism, sound judgment, and a solutions-focused approach.
- Coached and trained team members on sales strategies, service expectations, operational procedures, and brand standards.
- Supported visual merchandising and product presentation to create an organized customer experience and support sales performance.
Sales Associate
2 Years- Delivered personalized customer service while assisting families with children’s apparel selections and completing transactions accurately.
- Maintained sales floor standards through replenishment, recovery, organization, and product presentation.
- Supported inventory and daily store operations to promote an efficient and positive customer experience.
Education
High School Diploma
Esthetics & Cosmetics Certification
Skills
Microsoft Word
Microsoft Excel
Microsoft Outlook
POS Systems
Calendar Management
Email & Phone Etiquette
Digital Filing
Inventory Systems
Cash Handling
Scheduling
Reporting
Team Coaching
Customer Relationship Management
CORE COMPETENCIES
- Operations & Administration
- Team Leadership & Coaching
- Customer Experience
- Conflict Resolution
- Scheduling & Workflow
- Sales & KPI Support
- Inventory & Merchandising
- Microsoft Office
Timeline
Beauty Manager
JCPenney
2023.09 - CurrentRead More
CEL Manager
Victoria’s Secret
2023.02 - 2023.08Read More
Sales Associate
Carter’s, Inc.
2021.01 - 2023.01Read More
Skin Institute
Esthetics & Cosmetics Certification
Read More
Duncanville High School
High School Diploma
Read More