NATASHA C CHERTI
Reno
Summary
Organized Administrative Professional experienced in enhancing customer relations and streamlining operations in fast-paced environments. Delivered positive organizational change by leveraging advanced supervisory and team-building skills. Committed to maximizing employee engagement and performance through effective training and morale-building techniques.
Overview
26
26
years of professional experience
Work History
Beauty Manager
Kohls Department Store
Reno
05.2023 - Current
- Managed beauty department staff and scheduled work shifts effectively.
- Trained team members on product knowledge and customer service techniques.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Managed inventory and restocked merchandise to maintain product availability.
- Implemented merchandising displays and promotional products to meet marketing standards.
- Compiled reports on monthly sales results, competitor activity, and customer feedback to inform strategic decisions.
- Conducted regular meetings with team members to discuss performance objectives.
- Developed strategies to enhance revenue from existing customers through loyalty programs.
Customer Service Manager
Kohls Department Store
Reno
05.2018 - Current
- Enhanced customer satisfaction by swiftly resolving escalated complaints.
- Elevated customer service standards through staff performance assessments and constructive feedback.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Met inbound customer needs while maintaining strict performance targets.
- Trained staff on effective customer interaction and conflict resolution techniques.
- Elevated performance with skilled supervision, training, work direction and guidance for personnel.
- Implemented procedures for handling returns and exchanges efficiently.
- Conducted regular performance evaluations to support staff development initiatives.
Sales Service Supervisor
Toys R Us
Reno
10.2015 - 06.2018
- Trained employees to leverage sales and service opportunities through proactive engagement.
- Minimized store losses by training team members to identify and prevent theft.
- Coordinated store cleaning and product resets to enhance overall store presentation.
- Maintained attractive, well-organized displays with regular resets.
- Coordinated regular store cleaning and product resets for optimal appearance.
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
- Moved inventory with pallet jacks for efficient handling.
- Transported items using pallet jacks.
Restaurant Supervisor
The Original Mels Diner
Reno
10.2000 - 02.2009
- Helped front of house team achieve highest possible guest satisfaction by empowering team members and handling escalated issues.
- Achieved top performance from new staff by training and mentoring each employee.
- Tracked inventory and alerted management to supply needs, ensuring optimal service standards.
- Focused food service team with clear objectives, careful monitoring and consistent leadership.
- Implemented effective register controls and practiced careful cash handling to secure funds and minimize losses.
- Increased profits with special menu offerings, seasonal changes and advertised promotions.
- Controlled costs, consistently tracking food and supply usage and minimizing waste.
- Executed precise supply orders based on usage trends and demands. based on previous usage trends and expected demands.
Accounts Payable Administrator
Erickson Framing
Reno
08.2001 - 08.2002
- Maintained accurate records through daily transaction posting.
- Operated computers programmed with accounting software to record, store, and analyse information.
- Verified accuracy of figures, postings, and documents for correct entry and proper coding.
- Updated and maintained records daily to ensure accuracy and relevance. with daily transaction posting.
- Cleaned and organized work areas regularly to meet company standards. and organization of work areas to uphold company standards.
- Reduced aging accounts by monitoring open balances and actively pursuing payments.
Receptionist
Slerra Nevada VA Medical Center
Reno
02.2001 - 02.2002
- Coordinated message routing, internal appointments, and personnel direction to enhance communication flow.
- Greeted persons entering establishment, determined nature and purpose of visit, and provided directions to specific destinations.
- Managed sorting and distribution of incoming mail and coordinated outgoing parcel pickups to ensure timely delivery.
- Delivered exceptional customer service by offering requested information and independently resolving issues.
- Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments.
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Developed and maintained an organized file system for digital and physical records to improve accessibility.
- Greeted visitors at reception to create a welcoming atmosphere. entering establishment, determined nature and purpose of visit, and provided directions to specific destinations.
Education
Adult Diploma -
Washed HS
Reno, NVSkills
- Retail merchandising
- Strategic planning
- Product education
- Sales strategy
- Customer relationship management
- Inventory management
- Performance Management
- Team leadership
- Staff training
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Critical thinking
- Analytical thinking
- Strategic planning
- Logistics resolution
- Microsoft Office Suite
- Goal-oriented mindset
- Multitasking capacity
- Professionalism and ethics
- Team/ Self Development
- Performance evaluation
- Brand representation
- Goal-oriented mindset
- Multitasking capacity
Timeline
Beauty Manager
Kohls Department Store
05.2023 - Current
Customer Service Manager
Kohls Department Store
05.2018 - Current
Sales Service Supervisor
Toys R Us
10.2015 - 06.2018
Accounts Payable Administrator
Erickson Framing
08.2001 - 08.2002
Receptionist
Slerra Nevada VA Medical Center
02.2001 - 02.2002
Restaurant Supervisor
The Original Mels Diner
10.2000 - 02.2009
Adult Diploma -
Washed HS