Mckenzy Neal
Sulphur,LA
Summary
Enthusiastic professional with 8 years of experience in fast-paced environments. Highly organized with strong attention to detail, contributing to increased customer retention and improved team productivity. Dependable and adaptable, with a proven ability to manage multiple priorities while maintaining a positive attitude and taking initiative to support team goals.
Overview
8
8
years of professional experience
Work History
Service Advisor
Allstar Buick Gmc
Sulphur, LA
07.2023 - Current
- Assisted customers with inquiries, providing accurate product information and service options.
- Coordinated service appointments, ensuring efficient scheduling and customer satisfaction.
- Maintained organized records of customer interactions and service history for reference.
- Supported technicians by communicating customer needs and updating service status.
- Adapted to fast-paced environments, prioritizing tasks effectively during peak hours.
- Learned to operate point-of-sale systems for processing payments and managing transactions.
- Developed familiarity with automotive products, enhancing knowledge for better customer support.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Sales Associate
Autoplex 2000
Sulphur, LA
08.2020 - 08.2023
- Enhanced customer satisfaction through effective communication and product knowledge.
- Trained new sales associates on best practices for customer engagement and sales techniques.
- Implemented promotional strategies that increased store foot traffic and sales conversions.
- Developed strong relationships with customers, resulting in repeat business and referrals.
- Collaborated with management to streamline operational processes, improving overall efficiency.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Receptionist
Autoplex 2000
Sulphur, LA
08.2018 - 08.2020
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and collaboration.
- Streamlined office procedures, improving response times for client inquiries and service requests.
- Assisted in organizing company events, contributing to improved employee engagement initiatives.
- Implemented inventory management for office supplies, optimizing resource availability and reducing costs.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
High School Diploma -
Sulphur High School
Sulphur, LA01-2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Team player mentality
- Handling customer complaints
- Workflow management
- Data processing
- Scheduling appointments
- Greeting and seating clients
- Administrative support
Timeline
Service Advisor
Allstar Buick Gmc
07.2023 - Current
Sales Associate
Autoplex 2000
08.2020 - 08.2023
Receptionist
Autoplex 2000
08.2018 - 08.2020
High School Diploma -
High School Diploma -
Sulphur High School