Summary
Overview
Work History
Education
Skills
Certification
Timeline
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McKinley Adams

St Louis,MO

Summary

Charismatic and dependable IT professional with over 3 years of hands-on experience in network support, systems maintenance, and cybersecurity. Calm under pressure and highly effective in collaborative environments, with a reputation for professionalism, strong communication, and problem-solving. Passionate about continuous learning and committed to a long-term career in Information Technology.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Technician

IT Architechs
12.2021 - Current
  • Provide network support, system diagnostics, and remote management for client environments
  • Utilize Addigy to manage macOS devices, monitor system health, and deploy software
  • Assist in cybersecurity monitoring and incident response workflows
  • Collaborate with internal teams and clients to troubleshoot connectivity, access, and configuration issues
  • Deliver professional, prompt support with a focus on customer satisfaction and long-term solutions

Sales Service Representative

Cargill
01.2020 - 01.2021
  • Managed customer communication regarding order status, billing, and product inquiries
  • Resolved technical and administrative issues with minimal supervision
  • Provided consistent, high-quality client service

Grain Inspector / Truck Dump Operator / Barge Deck

Cargill
09.2018 - 01.2020
  • Conducted quality inspections of grain shipments
  • Operated mobile equipment and assisted with barge loading processes
  • Maintained plant safety and operational flo

Utility / Oil Handler

Cargill
05.2016 - 08.2017
  • Managed product programming and loading
  • Maintained USDA-compliant work areas for inspections and audits
  • Obtained and safely operated forklift machinery

Education

Associate of Applied Science - Informational Technology

Ranken Technical College
St Louis, MO
05-2023

Skills

  • Network Administration & Support
  • Cybersecurity & Incident Response
  • Windows & macOS Environments
  • Addigy MDM & Remote Management
  • Cisco Networking
  • Hardware Troubleshooting
  • Client Support & Communication
  • System Monitoring & Maintenance

Certification

  • CCNA - Cisco Certified Network Associate
  • Addigy Certified Associate

Timeline

Network Technician

IT Architechs
12.2021 - Current

Sales Service Representative

Cargill
01.2020 - 01.2021

Grain Inspector / Truck Dump Operator / Barge Deck

Cargill
09.2018 - 01.2020

Utility / Oil Handler

Cargill
05.2016 - 08.2017

Associate of Applied Science - Informational Technology

Ranken Technical College

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McKinley Adams