McKinley Canales
Anchorage,AK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Prepared to offer four years of related experience to a challenging position with room for advancement.
Overview
4
4
years of professional experience
Work History
Mortgage Servicing Specialist
Northrim Bank
Anchorage, Alaska
08.2024 - Current
- Processed mortgage payments.
- Provided support during audits by preparing necessary documentation and reports.
- Maintained records of customer interactions in a database system.
- Monitored loans to verify adequate and current insurance coverage.
- Processed payoffs, releases, and curtailments for loans.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Reviewed loan documents to ensure compliance with banking regulations.
- Responded to customer inquiries regarding mortgage servicing and payment options.
- Review daily escrow delinquent report to make sure escrowed insurance has been paid.
- Review monthly payoff basis report to make sure interest is calculated correctly.
Universal Banker
Northrim Bank
Anchorage, Alaska
05.2022 - 08.2024
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Reviewed daily reports to ensure new accounts and audits were within compliance standards and regulations.
Education
High school or equivalent -
Bartlett High School
Skills
- Relationship building
- Cash Handling
- Reliable
- Detail oriented
- Adaptable
- Insurance tracking
- Time management proficiency
- Professionalism and integrity
Timeline
Mortgage Servicing Specialist
Northrim Bank
08.2024 - Current
Universal Banker
Northrim Bank
05.2022 - 08.2024
High school or equivalent -
Bartlett High School