MCKINLEY DAVIS
Birmingham
Summary
Detail-oriented professional with strong expertise in patient registration, insurance verification, and data entry. Demonstrates logical approach to problem-solving and excels in managing patient information systems efficiently. Known for delivering exceptional customer service. Seamlessly handles complex administrative tasks. Skilled in navigating healthcare databases and ensuring accurate record-keeping as Patient Access Representative.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
8
8
years of professional experience
Work History
Scheduler
Alabama Oncology
02.2025 - 10.2025
- Coordinated patient scheduling to optimize clinic workflow and minimize wait times.
- Managed appointment calendars, ensuring efficient time allocation for providers and patients.
- Implemented electronic scheduling system to enhance accuracy in patient records and appointments.
- Trained new staff on scheduling protocols and software, fostering a collaborative team environment.
PATIENT ACCESS REPRESENTATIVE
HUNTSVILLE HOSPITAL HEALTH SYSTEM
11.2021 - 01.2025
- Verifying Demographic patient information including address, phone number, insurance
- Obtaining pre-certs and insurance authorizations for scheduled procedures
- Collection of co-pays, deductibles, and deposits
- Directing and escorting patients and visitors to designated locations
- Provides a resource for billing and payment inquires
- Oversees cashier responsibilities in posting payments and creating deposits facility specific
- Maintains accuracy through provided vendor service and department policy
- Complete all required annual competencies
- Adheres to Hospital procedure in regards to requirements for outpatient orders
- Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff
CASHIER
WALMART
10.2018 - 10.2021
- Provide excellent customer service, while working with fast paced to ensure timely service
- All around employee being able to work various positions within the store
- Operated the POS system efficiently to ensure accurate transactions.
- Supported other departments within the store by providing assistance when needed.
- Maintained inventory and store visual presentation to meet customer needs.
- Provided customers with product information and responded to inquiries courteously and promptly.
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
CASHIER/SERVER
SBARRO
07.2017 - 10.2020
- Provide excellent customer service to customers while also remembering each order
- Process payments given back accurate change and keeping cash drawers balanced
- Disinfected regularly every hour/night to ensure the cleanest possible environment for every customer & employee
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
Education
Bachelor of Science (B.S.) - undefined
UNIVERSITY OF ALABAMA AT BIRMINGHAM
Birmingham, AL08.2022
High School Diploma - undefined
MAE JEMISON HIGH SCHOOL
05.2019
Skills
- HIPAA compliance
- Customer service
- Team leadership
- Patient check-in
- Insurance verification
- Phone and email etiquette
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Scheduler
Alabama Oncology
02.2025 - 10.2025
PATIENT ACCESS REPRESENTATIVE
HUNTSVILLE HOSPITAL HEALTH SYSTEM
11.2021 - 01.2025
CASHIER
WALMART
10.2018 - 10.2021
CASHIER/SERVER
SBARRO
07.2017 - 10.2020
Bachelor of Science (B.S.) - undefined
UNIVERSITY OF ALABAMA AT BIRMINGHAM
High School Diploma - undefined
MAE JEMISON HIGH SCHOOL