McKinley Jackson
Healing Hearts Child Advocacy Center
Hernando
2027
years of professional experience
Dedicated Social Work graduate with a strong background in client communication, resource management, and human services. Proven ability to collaborate with multidisciplinary teams, leverage critical thinking, and improve quality of care for clients. Demonstrates organizational skills and ethical boundaries in a professional environment.
Work History
Intern
3 Months- Engaged in direct communication with clients, ensuring accessibility of resources and support services.
- Gained valuable experience working within a multidisciplinary team, applying learned concepts directly into relevant work situations and active cases.
- Developed "Caregiver Toolkit": designed for mental health therapists to provide families and non-offending caregivers with Trauma-Informed resources and activities to improve quality of care for children (ages 5-17) outside of the agency.
- Researched mental health resources in accordance to locality, medical providers, and specialty of care for clients as a Family Advocate.
- Observed Forensic Interviews, Multidisciplinary Team case reviews, and Family Advocates in a professional environment.
- Improved efficiency in vital technological platforms such as Outlook, Collaborate, Excel, and Jotform.
Restaurant Server
2 Years 9 Months- Maintained extensive knowledge of award-winning wine menu, both international and domestic spirits, and seasonal craft cocktails to elevate dining experiences.
- Trained and worked full-time in all front of house positions such as hostess, server assistant, kitchen expediter, mixologist, bar support, lead server, and floor manager.
- Provided customer service in an upscale, fast-paced, highly populated environment during tournaments, festivals, and athletic events.
- Assisted in the execution of private events, fundraisers, and public functions to ensure success for both employees and guests.
- Trained new staff members in all front of house positions to prepare for upcoming seasons where the restaurant experienced maximum capacity.
- Recited an intricate off-menu list of chef offerings to guests created for service on a daily basis.
- Prioritized guest satisfaction by cultivating an experience that is friendly, efficient, knowledgeable, and attuned to customers' needs.
- Developed education on wine presentations, food restrictions, allergies, cultural competence, and substitutions to food and beverage menus to ensure a pleasant dining experience for each guest.
Manager on Duty
1 Year 10 Months- Monitored inventory levels and rotation of ingredients to ensure freshness and satisfactory stock of supplies at all times.
- Implemented media strategies to enhance customer engagement and community awareness for a newly opened business in the city of Hernando.
- Created innovative recipes, themed products, and discounts centered around community events, social media trends, and holidays to boost sales and eliminate product waste.
Team Leader
5 Years 2 Months- Provided supervision in daily operations such as opening and closing store, maintaining workflow efficiency during high-volume sale periods, adapting to new ways to provide services during Coronavirus pandemic, and documenting customer records in Herbalife database and Square systems.
- Trained new staff on extensive product knowledge, ingredients, nutrition facts, and store to maximize productivity and customer satisfaction.
- Assisted owner by training and overseeing operations at partnered locations to improve overall functioning and business optimization.
Volunteer
- Provided supervision, engagement, and education in children's ministry for adolescents Pre-K through 8th Grade.
- Assisted youth ministry by attending weekly volunteer meetings, set up and break down for student events, and student small groups.
- Supported local mission opportunities by taking part in volunteer operations such as food drives and fundraising events.
- Served yearly as Lead Counselor for children's summer vocational program.
Education
Bachelor of Science - Social Work
- Dean's Honor Roll
- National Association of Social Work Member
- Student Social Work Organization Member
- Completed coursework in Social Welfare Policy, Maternal and Child Health, Human Behavior and the Social Environment, Data and Research Analysis, Generalist Social Work Practice, and Psychopathology.
Skills
Organization & Documentation
Time Management
Critical Thinking
Communication
Active Listening
Operational efficiency
Crisis Intervention
Competence
Timeline
Intern
Healing Hearts Child Advocacy Center
05.2026 - 08.2026Read More
Restaurant Server
The Sipp on South Lamar
08.2023 - 05.2026Read More
Manager on Duty
The Acai Bar
10.2021 - 08.2023Read More
Team Leader
Good Vibes Nutrition
06.2018 - 08.2023Read More
Volunteer
Life Fellowship Church
2016 - 2020Read More
University of Mississippi
Bachelor of Science from Social Work
Read More