McKinley Nix
Portland
Summary
Positive, upbeat, and patient, with strong ability to foster supportive learning environment. Understanding of educational techniques paired with skills in communication and classroom management. Committed to making positive impact on students' academic and personal growth.
Overview
2
2
years of professional experience
Work History
Customer Service Clerk
Petco
04.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained up-to-date knowledge of company policies, procedures, and products to better serve customers.
- Checked order details against account information to minimize errors and unnecessary delays.
- Provided thorough product knowledge to assist customers in making informed decisions on purchases.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
Customer Service Representative
David's Bridal
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Milwaukie High School
06.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
- Scheduling
- Appointment Scheduling
Timeline
Customer Service Clerk
Petco
04.2025 - Current
Customer Service Representative
David's Bridal
06.2023 - Current
High School Diploma -
Milwaukie High School
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