Mckinnley Long
Hurst,TX
Summary
Accomplished Security Officer and Customer Service Representative with a proven track record in enhancing safety protocols and customer satisfaction at Allied Universal Security Services. Skilled in report writing and exceptional customer service, adept at managing high-stress situations and reducing waste by effectively overseeing inventory. Demonstrates a strong ability to improve operational efficiency and foster a secure, welcoming environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
01.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Best Crowd Management
12.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Cook Shift Leader
Hooters Inc.
12.2019 - 03.2020
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
Customer Service Representative
Aramark
03.2017 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Texas Can Academy
Fort Worth, TX05.2020
Skills
- Report Writing
- Security Guard License
- General security
- Customer Service
- Call center experience
- Data Entry
Certification
- Level 2 Security License
- Cpr Certified
Timeline
Security Officer
Allied Universal Security Services
01.2023 - Current
Security Officer
Best Crowd Management
12.2021 - Current
Cook Shift Leader
Hooters Inc.
12.2019 - 03.2020
Customer Service Representative
Aramark
03.2017 - 12.2018
High School Diploma -
Texas Can Academy