Tatiana Mckinzy
Decatur,GA
Summary
Customer services and restaurant operations professional with experience managing dining room, bar, and to-go service in fast-paced settings. Brings strong guest relations, team coordination, training, and attention to detail to support smooth shifts, accurate orders, and positive customer experiences.
Overview
13
13
years of professional experience
Work History
Restaurant Manager
Chili's Bar and Grill
Decatur, Georgia
07.2025 - 11.2026
- Oversaw daily operations at Chili's Bar and Grill during peak service hours to ensure exceptional guest experiences.
- Managed Chili's Bar and Grill dining room, bar, and to-go operations.
- Supervised shift teams, delegating tasks to maintain efficient kitchen and dining service.
- Trained new staff on guest service standards and safety procedures, fostering adherence to restaurant policies.
To-Go Specialist
Chili's Restaurant
Atlanta, GA
10.2019 - 11.2026
- Provided personalized customer service by greeting each customer.
- Ensured accurate order fulfillment by checking off items as placed in bag.
- Collected payments from guests and ensured proper authorization for transactions.
- Addressed customer requests and communicated essential information to management.
- Adapted schedule and took on extra shifts to support team operations.
- Restocked shelves and organized merchandise to enhance product visibility.
Server
Chili's Restaurant
Atlanta, GA
10.2019 - 10.2019
- Reviewed menu offerings and guided guests toward safe choices for food allergy concerns.
- Explained menu items and recommended options for food allergy needs.
- Supported safe dining choices by explaining menu items and allergy-friendly options.
- Kept strong menu knowledge to answer questions about ingredients, sourcing, and cooking methods.
- Utilized extensive menu knowledge to effectively address guest inquiries about ingredients, sourcing, and preparation methods.
- Delivered accurate menu guidance through strong knowledge of ingredients, sourcing, and cooking methods.
- Delivered beverages promptly to enhance guest experiences.
- Inspected dishes and utensils for cleanliness to uphold sanitation standards before service.
- Promoted sanitation standards by checking dishes and utensils for cleanliness.
- Verified age identification to ensure compliance with alcohol service regulations.
- Verified age identification to support compliant alcoholic beverage sales.
- Protected alcohol service compliance through careful age verification.
Service Advisor
Car Spa
Alpharetta, GA
01.2018 - 10.2019
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Delivered prompt service to prioritize customer needs.
- Ensured customer satisfaction standards met, contributing to positive customer experiences.
- Recommended add-on services tailored to customer needs, enhancing overall service value.
- Facilitated sales of car wash memberships, increasing customer retention and service usage.
- Trained new personnel regarding company operations, policies and services.
Sever
Cracker Barrell
Alpharetta, GA
01.2016 - 09.2019
- Arranged and prepared tables to create memorable guest experiences, encouraging repeat business.
- Explained menu items and recommended options for food allergies, ensuring guest safety and enjoyment.
- Upsold high-profit items, increasing overall sales and enhancing customer satisfaction.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Verified guests' age by checking identification before serving alcoholic beverages. before serving alcoholic beverages.
Cashier
Wendy's
Roswell, GA
02.2014 - 10.2016
- Assisted customers with completing purchases and locating items, enhancing shopping experience.
- Addressed customer concerns and answered questions about store policies, ensuring satisfaction.
- Restocked and organized front lane merchandise, maintaining a tidy shopping environment.
Education
High School Diploma -
Atlanta Job Corps Center
Atlanta, GASkills
- Customer needs assessment
- Customer Relations
- Time management
- Team Leadership
- Conflict Resolution
- Excellent Attention to Detail
- Inventory management
- Telephone communication
- Shift scheduling
- POS systems
- Food safety
Timeline
Restaurant Manager
Chili's Bar and Grill
07.2025 - 11.2026
To-Go Specialist
Chili's Restaurant
10.2019 - 11.2026
Server
Chili's Restaurant
10.2019 - 10.2019
Service Advisor
Car Spa
01.2018 - 10.2019
Sever
Cracker Barrell
01.2016 - 09.2019
Cashier
Wendy's
02.2014 - 10.2016
High School Diploma -
Atlanta Job Corps Center