Mckynze Golightly
Avondale,AZ
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Dental Assistant
Tatum Dental Care
02.2021 - Current
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen overall quality of team''s performance.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Typed patient data into computer system using dentrix while following privacy laws and maintaining high-level accuracy.
Dental Assistant/Dental Receptionist
MB2 Dental
02.2019 - 05.2020
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained clean and welcoming reception area for patients, contributing to positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
Education
High School Diploma -
Mountain View High School
Mesa, AZ05.2019
Dental Assisting Certificate - Dental Assisting
East Valley Institute of Technology
Mesa, AZ05.2019
Skills
- Appointment Scheduling
- Patient Charting
- Patient education and counseling
- Patient Relations
- Team Collaboration
- Patient Management
- Case Management
- Insurance Coordination
- Insurance Claims
- Medical billing and coding
Certification
- Certified Dental Assistant
- CPR Certified
Timeline
Lead Dental Assistant
Tatum Dental Care
02.2021 - Current
Dental Assistant/Dental Receptionist
MB2 Dental
02.2019 - 05.2020
High School Diploma -
Mountain View High School
Dental Assisting Certificate - Dental Assisting
East Valley Institute of Technology