Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

McKynzie Skillings

Medford,USA

Summary

Experienced team player with high energy and solid foundation in customer service. Demonstrated ability to work effectively independently and as part of a team to successfully manage tasks. Proven track record of exceeding expectations by consistently going above and beyond in completing assignments.

Overview

7
years of professional experience

Work History

Lithia & Driveway

Shop Agent
08.2024 - Current

Job overview

  • Cultivated strong customer relationships through proactive communication and product knowledge.
  • Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
  • Managed multiple customer accounts, ensuring timely follow-ups and personalized service.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Set and achieved company defined sales goals.

Illume Aesthetics

Front Desk Coordinator
06.2022 - 08.2024

Job overview

  • Work closely to help patients and answer any questions/concerns
  • Customer service- Always greeting people with a friendly smile
  • Answering multi-line phone
  • Perform front desk supervisor duties, including cash management, accepting vouchers and recording credit card transactions.
  • Make sure my monthly goals are being met
  • Scheduling patients/ checking out
  • Training new office employees
  • Reviewed accounts and charges with guests at checkout.
  • Increase guest satisfaction ratings through prompt and quality service.

Rogue Metals & Supply

Receptionist
02.2022 - 07.2022

Job overview

  • Greeted every visitor with friendly smile and immediate offer of knowledgeable assistance.
  • Shared information about office hours, procedures and requirements to resolve walk-up and telephone questions.
  • Resolved guest and staff issues independently by using strong organizational, conflict management and decision-making abilities.
  • Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.
  • Supported the work of office staff by providing skilled clerical assistance.

Spin-ach

Assistant Manager
07.2019 - 07.2022

Job overview

  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
  • Selected, managed, coached and developed high-performing team of sales associates to meet or exceed sales targets.
  • Engaged with team members, management and customers to boost company productivity and morale.
  • Answered questions and recommended solutions to address customer complaints.
  • Evaluated employee performance and mentored underperforming staff with service-focused initiatives.

The Lift

Server
08.2018 - 08.2019

Job overview

  • Greeted all guests with a smile and friendly greeting.
  • Upheld high sanitation and safety standards while delivering and serving food.
  • Cleaned and reset tables quickly between each customer group.
  • Used POS system to accurately input orders and process payments.
  • Fostered fun atmosphere and family-style work environment.
  • Restocked stations regularly to promote team productivity and meet customer needs.

Education

CWI
Boise, ID

GED

Skills

  • Over 20 years in customer service
  • Document management
  • Professionalism
  • Reliability
  • Effective team collaboration
  • Innovative problem solving
  • Positive attitude
  • Product sales
  • Multitasking Abilities
  • Data entry
  • Salesforce proficiency
  • Goal oriented

Timeline

Shop Agent

Lithia & Driveway
08.2024 - Current

Front Desk Coordinator

Illume Aesthetics
06.2022 - 08.2024

Receptionist

Rogue Metals & Supply
02.2022 - 07.2022

Assistant Manager

Spin-ach
07.2019 - 07.2022

Server

The Lift
08.2018 - 08.2019

CWI

GED

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McKynzie Skillings