Summary
Overview
Work History
Education
Skills
Timeline
Generic

McLain Penzenik

Tampa,FL

Summary

Customer service professional with several years of experience delivering exceptional guest experiences in fast-paced, high-volume environments. Recognized for strong communication, organizational, and multitasking abilities, with a proven track record of building positive client relationships and resolving issues efficiently. Committed to upholding high service standards, adapting quickly to changing demands, and contributing to team success through collaboration and professionalism.

Overview

4
4
years of professional experience

Work History

Server

Town Tavern
Copley, OH
10.2023 - Current
  • Provided warm, engaging service to guests, creating a welcoming atmosphere and building positive rapport to enhance customer satisfaction.
  • Delivered food and beverages promptly and accurately while managing multiple tables efficiently in a fast-paced environment.
  • Anticipated guest needs, resolved issues quickly, and collaborated with team members to ensure smooth, high-quality dining experiences.

Shift Leader

Robeks Fresh Juices & Smoothies
Fairlawn, OH
11.2021 - 06.2024
  • Supervised team members during shifts to ensure efficient operations.
  • Prepared fresh fruit and vegetable smoothie blends to customer specifications.
  • Maintained cleanliness of work area and adhered to sanitation guidelines.
  • Trained new staff on company policies and procedures effectively.

Coffee Barista

Cafe 36
Bath, OH
05.2023 - 03.2024
  • Prepared and served a variety of coffee beverages and pastries.
  • Operated espresso machines and brewing equipment effectively.
  • Completed opening and closing duties such as cleaning the store before leaving each day.

Education

Bachelor of Science - Marketing/ Sales

Universty of South Florida
Tampa, FL
12-2027

Skills

  • Strong interpersonal and communication skills; naturally friendly and approachable
  • Highly organized with excellent multitasking and time management abilities
  • Quick to adapt in fast-paced environments while maintaining attention to detail
  • Skilled at building rapport and fostering positive relationships with customers and coworkers
  • Reliable, efficient, and solutions-oriented in handling challenges

Timeline

Server

Town Tavern
10.2023 - Current

Coffee Barista

Cafe 36
05.2023 - 03.2024

Shift Leader

Robeks Fresh Juices & Smoothies
11.2021 - 06.2024

Bachelor of Science - Marketing/ Sales

Universty of South Florida

Similar Profiles

CREATE PROFILE