Mateo Cook
Biloxi,MS
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cat Daddy's Fish House Llc
Biloxi, USA
06.2023 - Current
- During my time as an assistant manager at a seafood restaurant, I was responsible for overseeing daily operations and ensuring exceptional service and customer satisfaction
- This involved managing inventory, ordering supplies, maintaining food safety standards, processing payments, and generating sales reports
- Additionally, I was tasked with supervising staff, addressing customer and employee concerns, and aiding the manager with staff-related responsibilities such as hiring, training, scheduling, and performance evaluations
- I found the fast-paced and dynamic environment to be an invaluable learning experience in the restaurant industry and customer service
Associate Publisher
BVM Corporation
Biloxi, USA
03.2021 - Current
- I'm a local publisher and business owner working with the Biloxi Community!!
- I produce a private monthly publication for these affluent residents highlighting community leaders and promoting small business owners
Assistant Manager
BBC Collision Pro Llc
Slidell, USA
05.2018 - 10.2023
- Assisting with daily management tasks: Overseeing staff, ensuring customer satisfaction, and maintaining workflow efficiency.
- Handling administrative duties: Managing schedules, processing paperwork, and coordinating with insurance companies.
- Supporting financial goals: Helping to meet sales targets, managing budgets, and controlling costs.
- Ensuring quality control: Monitoring repair processes to ensure high standards and timely completion.
Education
Sophomore - Culinary Arts
Mississippi Gulf Coast Community College
Harrison County, MS01.2025
Bachelor's degree - Business
University of Southern Mississippi
Hattiesburg, MS01.2025
Associate of Applied Science - Marine Biology
University of Southern Mississippi
Long Beach, MS01.2025
Associate's degree - Business
Mississippi Gulf Coast Community College
Biloxi, MS01.2025
Skills
- Assistant Manager Experience
- Management
- Merchandising
- Sales
- Retail Management
- Microsoft Word
- Leadership
- Human Resources
- Cash Handling
- Interviewing
- Customer Service
- Supervising Experience
- Loss Prevention
- Conflict Management
- Pricing
- Microsoft Office
- Store Management Experience
- Marketing
- Kitchen management
- Cooking
- Restaurant experience
- Cash register
- Driving
- Analysis skills
- POS
- Guest services
- Problem management
- Negotiation
- Proofreading
- Food Safety
- Sales monitoring
- Budget assistance
- Recruiting and interviewing
- Orientation and training
- Budgeting and finance
- Verbal and written communication
- Task delegation
- Strategic thinking
- Product and service sales
- Decision-making
- Promotional planning
- Money handling
- Adaptability and flexibility
- Problem-solving
- Sales growth
- Policy enforcement
- Business administration
- Customer service and satisfaction
- Microsoft office expertise
- Team motivation
- Employee engagement
- Customer relationship management (CRM)
- Conflict resolution
- Inventory management
- Sales reporting
- Goal setting
- Adobe creative suite (photoshop, illustrator, dreamweaver)
- Team collaboration
- Staff training and development
- Cost control
- Staff management
- Project management
- Employee scheduling
- Staff supervision
- Time management
- Consulting
- Project management abilities
- Business development
- Team leadership
- Operations management
- Financial management
- Team building
- CSS
- Recruitment and hiring
- Financial reporting
Certification
ServSafe, 08/01/23, Present
Awards
- Honours Roll Graduate, 05/01/19
- Student Alumni Associate, 01/01/24
- Deans List, 12/14/24 - 12/14/24
Languages
Spanish, Intermediate
English, Advanced
Assessments
- Sales skills, Proficient, 04/01/23
- Influencing and negotiating with customers, Proficient, 06/01/23
- Attention to detail, Proficient, 06/01/23
- Work motivation, Proficient, 07/01/23
Timeline
Assistant Manager
Cat Daddy's Fish House Llc
06.2023 - Current
Associate Publisher
BVM Corporation
03.2021 - Current
Assistant Manager
BBC Collision Pro Llc
05.2018 - 10.2023
Sophomore - Culinary Arts
Mississippi Gulf Coast Community College
Bachelor's degree - Business
University of Southern Mississippi
Associate of Applied Science - Marine Biology
University of Southern Mississippi
Associate's degree - Business
Mississippi Gulf Coast Community College