Md A K Azad
Brooklyn,NY
Summary
IT professional with solid knowledge of hardware and software diagnostics, installation, and troubleshooting, and providing excellent customer service in a diverse environment. Looking for an opportunity to start a career in Tech Support, Helpdesk, or Network Administration, and be able to utilize technical skills and experiences.
Overview
2
2
years of professional experience
Work History
Professional Tax Preparer
A1 Tax & Multi Solutions
01.2022 - Current
- Provided remote technical support for tax preparation and customer service
- Installed and configured tax preparation software, accounting tools, and communication platforms for remote clients
- Conducted regular system maintenance, updates, and security checks to prevent downtime and ensure data integrity
- Managed support tickets through a centralized system, prioritizing tasks based on urgency and impact on business operations
- Communicated technical information effectively to non-technical users and provided step-by-step guidance for issue resolution
- Demonstrated patience and empathy when assisting users with technical challenges, fostering positive relationships and enhancing overall customer satisfaction.
Computer & Network Service Technician Certificate Program trainee
LaGuardia Community College, CUNY
02.2024 - 05.2024
- Awarded a scholarship to attend over 156 hours of instructor-led course, and over 70 hours of group and individual hands-on projects
- Troubleshooting - Analyzed OSI Model and obtained a deep understanding of the steps behind troubleshooting mobile devices, printers, and other critical computer hardware and hardware peripherals used in professional and personal settings
- Virtualization - Facilitated procurement of virtual machines to complete various tasks and creating environment to increase Task Management in Windows environment
- Conducted technical support application through testing and diagnosis purposes
- Hardware Configuration - Acquired hands on experience with troubleshooting, assembling, and disassembling of a computer
- Networking – Implemented TCP/IP Network protocols used in Small Office/Home Offices that require infrastructures that must be maintained with structural integrity
- Cloud computing - Learned to implement layer 1 -3 technologies such as IP switching, VLANs, Routing, and IP Protocols
- Transitioned from on premise to a cloud model solution to complete Cloud implementations (Saas, PaaS, IaaS)
- Installed and administered cloud services utilizing Office 365.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
Education
CompTIA A+ Certification -
07.2024
Computer & Network Service Technician course - undefined
CUNY LaGuardia Community College
05.2024
High school diploma - undefined
Tejgaon College, Dhaka
05.2010
Skills
- Microsoft Office suite
- ServiceNow
- ZenDesk
- Atera
Websites
Interests And Extracurricular Activities
- Device building - Built PC by using custom configurations.
- Web Browsers – Independently learned web browsers such as Firefox, Chrome, and Microsoft Edge.
- Troubleshooting - Assist family and friends to solve technology-related issues with their hardware and software.
Volunteer Experience
Assistant, Pearl Indian Restaurant, Brooklyn. NY, 06/2017, Present, IT Support - Providing frontline assistance and troubleshooting expertise to ensure smooth operation with mobile devices, computers, tabs and point-of-sale systems. Also, including network service resolving technical issues efficiently to minimize disruption to business operations.
User Equipment Troubleshooting - Addressing and resolving hardware and software issues with user equipment promptly and effectively, ensuring employees have the tools they need to perform their roles effectively.
Customer Service - Providing excellent customer service to customers for B2B and B2C.
Languages
English
Full Professional
Bengali
Native or Bilingual
Timeline
Computer & Network Service Technician Certificate Program trainee
LaGuardia Community College, CUNY
02.2024 - 05.2024
Professional Tax Preparer
A1 Tax & Multi Solutions
01.2022 - Current
CompTIA A+ Certification -
Computer & Network Service Technician course - undefined
CUNY LaGuardia Community College
High school diploma - undefined
Tejgaon College, Dhaka
Similar Profiles
Danielle CunninghamDanielle Cunningham
Front Desk Receptionist at A1 Tax ServiceFront Desk Receptionist at A1 Tax Service
Robert OutlerRobert Outler
Co-CEO at A1 Tax ServiceCo-CEO at A1 Tax Service
Shemika RobinsonShemika Robinson
Account Executive at A1 Booking And Tax ServicesAccount Executive at A1 Booking And Tax Services
Gabriel MandelGabriel Mandel
ABA Therapist at The Titus School LLCABA Therapist at The Titus School LLC
Janice HornJanice Horn
Administrative Assistant at Saks Fifth AvenueAdministrative Assistant at Saks Fifth Avenue