MD ERFHAN HABIB
Queens,NY
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Manager
Dunkin' Donuts Franchising
Queens, NY
05.2024 - Current
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Customer Service Representative
Hat Store
Queens, NY
01.2024 - 06.2024
- Answered customer inquiries via phone, email, and chat.
- Supported sales team members to drive growth and development.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
Shift Leader
Dunkin' Donuts Franchising
Queens, NY
02.2019 - 04.2023
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Monitored inventory levels and ordered supplies as needed.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified needs of customers promptly and efficiently.
- Utilized POS systems efficiently for order processing and inventory management.
Manager
McDonald’s
Queens, NY
04.2019 - 04.2021
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Proposed or approved modifications to project plans.
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership during times of organizational change or crisis situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Science - Computer And Information Sciences
Queensborough Community College
Oakland Gardens, NY01-2023
Skills
- Vendor negotiation
- Project planning
- Quality control
- Customer standards
- Performance evaluation
- Sales support
- Process improvement
- Team leadership
- Employee mentoring
- Coaching and mentoring
- Sales management
- Customer service
- Expectation setting
- Clear communication
- Competitor research
- Cross-functional teamwork
- Sales techniques
- Operations management
- Goal setting
- Task delegation
- Resource allocation
- Budget control
- Decision-making
- Shift scheduling
Timeline
Manager
Dunkin' Donuts Franchising
05.2024 - Current
Customer Service Representative
Hat Store
01.2024 - 06.2024
Manager
McDonald’s
04.2019 - 04.2021
Shift Leader
Dunkin' Donuts Franchising
02.2019 - 04.2023
Associate of Science - Computer And Information Sciences
Queensborough Community College