MD Hamja
San Antonio
Summary
Dynamic professional with extensive experience at H-E-B, excelling in customer service and operational efficiency. Proven ability in IT support and troubleshooting, coupled with strong interpersonal skills. Recognized for enhancing customer satisfaction and streamlining checkout processes, demonstrating adaptability in high-pressure environments. Committed to fostering teamwork and performance excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Checker
H-E-B
10.2024 - Current
- Delivered high-quality customer service in a fast-paced retail environment, improving customer satisfaction and checkout efficiency.
- Assisted customers with transactions, inquiries, complaints, and online ordering platforms.
- Operated scanning and POS systems to process purchases accurately.
- Maintained an orderly checkout area and ensured compliance with operational standards.
- Unloaded and unpacked incoming shipments; computed product totals and charges.
- Demonstrated adaptability and multitasking while managing high-volume customer flow.
Cashier
Valero
San Antonio
04.2018 - 04.2024
- Operated cash registers and POS systems to process payments, returns, and exchanges accurately.
- Provided friendly, efficient customer service and resolved complaints professionally.
- Built strong working relationships with co-workers to ensure smooth daily operations.
- Maintained up-to-date knowledge of products, promotions, and pricing.
- Followed safety and cash-handling protocols while assisting customers with product location and purchases.
Manager's Assistant
Chevron
11.2016 - 02.2018
- Assisted store manager with scheduling meetings, conference calls, and maintaining calendars.
- Managed incoming emails and phone calls, responding promptly to customer and staff inquiries.
- Resolved customer complaints, refunds, and returns to promote satisfaction and loyalty.
- Supported new employee onboarding, training, and performance reviews.
- Encouraged teamwork, cooperation, and performance excellence across staff.
Education
Bachelor of Science - Computer Science
University of Texas at San Antonio
05.2026
Associate of Science - Computer Science
San Antonio College
01.2020
Skills
- IT support and helpdesk operations
- Hardware and software troubleshooting
- Operating systems management
- System administration
Websites
Certification
- Google IT Support Professional Certificate, Coursera
- Google Cybersecurity Certificate, Coursera, 09/01/24
Timeline
Checker
H-E-B
10.2024 - Current
Cashier
Valero
04.2018 - 04.2024
Manager's Assistant
Chevron
11.2016 - 02.2018
Bachelor of Science - Computer Science
University of Texas at San Antonio
Associate of Science - Computer Science
San Antonio College