Manager
MD Mozahidur Shawon
New Red Carpet Motel
Niagara Falls,NY
21
Years of experience
Dedicated hospitality and media professional with over a decade of experience in guest service and event coordination. Expertise in front-desk operations, problem-solving, and managing customer requests in high-pressure environments. Seeking an Airport position to leverage strong customer service, communication, and operational skills to enhance passenger experiences and support efficient airport operations.
Work History
Hospitality / Motel Operations
1 Year- Delivered professional and friendly service to diverse motel guests, enhancing their overall experience.
- Assist guests with check-in, check-out, reservations, room-related questions, and general requests.
- Respond quickly and professionally to guest concerns and help resolve problems.
- Coordinated with housekeeping and staff to streamline daily motel operations and maintain service quality.
- Maintain a professional and welcoming environment for guests.
- Managed telephone inquiries, offering detailed information about motel services and local attractions to assist guests.
- Work effectively during busy periods while maintaining attention to customer needs.
- Follow workplace procedures and maintain awareness of guest safety and property security.
- Demonstrate reliability, punctuality, teamwork, and flexibility in daily operations.
- Oversaw daily motel operations, ensuring efficient service delivery to guests.
Media Production, Event Management & Social Media
19 Years- Worked in a fast-paced television news and media environment with strict deadlines.
- Coordinated events and production activities, ensuring effective communication across diverse teams to achieve seamless execution.
- Managed multiple assignments while meeting time-sensitive production requirements.
- Managed multiple assignments under tight deadlines, consistently delivering high-quality production outcomes.
- Assisted with social media and digital content operations, enhancing audience engagement and brand presence.
- Solved unexpected problems quickly while maintaining professional standards.
- Worked professionally with people from diverse backgrounds and organizations.
- Worked in Bangladesh from 2006 to 2025
- ATN Bangla — 2006–2010
- ATN News — 2010–2025
Education
College Diploma - Arts
Skills
Guest relations
Check-In / Check-Out Support
Guest check-in support
Problem resolution
Communication skills
Telephone & In-Person Communication
Cash & Payment Handling
Safety & Security Awareness
Computer & Digital Technology
Time Management & Organization
Fast-Paced Work Environment
Time management
Digital technology
Multicultural Customer Service
Professional Communication
Flexible Scheduling
ADDITIONAL QUALIFICATIONS
- Strong interpersonal and customer-service skills
- Comfortable working with the public
- Experienced working in high-pressure and deadline-driven environments
- Strong technology and computer familiarity
- Professional media and communication background
- Available for flexible work schedules, including weekends and holidays
Timeline
Hospitality / Motel Operations
New Red Carpet Motel
09.2025 - CurrentRead More
Media Production, Event Management & Social Media
ATN Bangla
01.2006 - 01.2025Read More
Shajadpur Government College
College Diploma from Arts
Read More