MD NURUZZAMAN
Ozone Park,NY
Summary
Detail-oriented professional with a strong foundation in customer service and teamwork. Committed to exceeding customer expectations and facilitating new associate training while maintaining efficiency in fulfillment operations.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
Paterson, NJ
02.2026 - Current
- Picked and packed customer orders with attention to detail for timely shipment.
- Collaborated with team members to meet daily productivity goals and deadlines.
- Maintained cleanliness and organization of workstations to support operational efficiency.
- Assisted in training new associates on safety protocols and standard operating procedures.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Followed orders precisely for correct items, sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Customer Service Representative
Chevron
Los Angeles, CA
06.2023 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service techniques.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored inventory levels and restocked merchandise to optimize sales opportunities.
Customer Service Cashier
USA Gasoline
Los Angeles, CA
09.2021 - 05.2025
- Trained new staff on cash handling procedures and customer service best practices.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
BBA - Accounting
MOULVIBAZAR GOVT COLLAGE
MOULVIBAZAR,BANGLADESH09-2015
Skills
- Teamwork and collaboration
- Product packaging
- Customer service
- Team leadership
- Friendly and courteous
- Time management
- Relationship building
Timeline
Fulfillment Associate
Amazon
02.2026 - Current
Customer Service Representative
Chevron
06.2023 - 05.2025
Customer Service Cashier
USA Gasoline
09.2021 - 05.2025
BBA - Accounting
MOULVIBAZAR GOVT COLLAGE