MD RAHMAN
Arlington,TX
Summary
Dedicated and skilled arcade machine technician with over five years of experience as a manufacturing, troubleshooting, installation, replaces and diagnose mechanical and electrical issues and provide preventative maintenance and assembly of the equipment and parts and services at Planet group inc. A results-driven and customer-focused professional with a strong background in operations, Customer Service, and leadership roles. Expert in resolving technical issues and enhancing customer experience through effective problem-solving and interpersonal abilities. Demonstrated ability to exceed service goals, underpinned by excellent time management and a commitment to continuous learning and improvement.
Overview
7
7
years of professional experience
Work History
Arcade Game Technician
Planet Group Inc
05.2019 - 06.2024
- Install software, modify and repair hardware and resolve technical issues.
- Provide basic level IT support to non-technical personnel within the business.
- Resolves customer issues in a clear, courteous and straightforward manner.
- Identify and solve technical issues with a variety of diagnostic tools.
- Resolve problems with malfunctioning products.
- Works closely with team members to meet or exceed all customer service requirements.
- Enthusiastically participates in job related training.
- Participates in various incentive programs and contests designed to support achievement of production goals.
Amazon Associates
Amazon Fullfillment Center
03.2017 - 02.2019
- Worked varied hours to meet seasonal and business needs.
- supervised shipping lebel machine to keep it running without major error.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Operated multiple machines simultaneously to meet production requirements.
Education
No Degree - Computer Science
Dallas Baptist University
Dallas, TX2013
Skills
- Exceptional customer service
- Basic knowledge of troubleshooting equipment
- maintaining high production efficiency
- Excellent people skills
- Problem-solving skills
- Computer knowledge-Windows operation, Mac, software installation, Ms office,
- Quick & Adaptable learner
- Exceptional communication skills
- Knowledge in Desktop and laptop
- Knowledge in Internet setup and repair
- Multi-tasking strength
- Interpersonal skills
- High energy
- Excellent time management
Timeline
Arcade Game Technician
Planet Group Inc
05.2019 - 06.2024
Amazon Associates
Amazon Fullfillment Center
03.2017 - 02.2019
No Degree - Computer Science
Dallas Baptist University
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