MD RAHMAN

Brooklyn,NY

Summary

Versatile leader with a proven track record with experience handling high-pressure jobs where details and deadlines actually matter. Whether I was managing field teams for the Census, assisting lawyers at the Transit Authority, or running the morning rush at Dunkin’, I’ve always been the person trusted to keep things moving and solve problems on the fly. I’m comfortable managing people, handling sensitive data, and making sure the work gets done right the first time.

Overview

years of professional experience

Work History

Shift Manager

Dunkin' Donuts

02.2024 - 12.2025

Ran the floor during high-volume morning rushes, keeping order to receiving food times low and the drive-thru moving by jumping into any position needed and keeping the crew focused under pressure.
Handled the "behind-the-scenes", including opening/closing the store, counting drawers, and managing inventory orders to make sure we never ran out of the essentials before the next delivery.
Served as the go-to person for customer/crew questions/complaints, trained new hires on the fly and made sure every order went out correct the first time so the shift would run smooth even when we were short-staffed.

Field Supervisor

U.S. Census Bureau, U.S. Department Of Commerce

09.2019 - 03.2020

Directed a team of 6 enumerators and supervised their field interviews - driving to the scene anytime they needed assistance in completing an interview.
Optimized daily field operations through strategic caseload management, consistently exceeding enumeration targets while identifying and resolving logistical bottlenecks to ensure 100% geographic coverage.
Facilitated high-stakes community engagement and conflict resolution, serving as the primary escalation point for sensitive interactions and ensuring all field staff adhered to rigorous federal confidentiality and safety protocols.

Intern

New York City Transit Authority

01.2019 - 07.2019

Supported lead attorneys in case preparation by reviewing surveillance footage and incident reports to identify inconsistencies and determine the validity of claims against the Authority.
Managed the organization and delivery of legal exhibits for court proceedings, ensuring all evidence was submitted accurately and on time to support the defense’s litigation strategy.
Streamlined office operations and document control by handling high-volume legal filings and case materials, maintaining strict confidentiality while assisting staff with the technical prep for active trials.

Education

Bachelor of Arts - Accounting

Brooklyn College

2900 Bedford Ave, Brooklyn, NY 11210

GED -

Pathways To Graduation - Hoyt

69 Schermerhorn St, Brooklyn, NY 11201

12-2017

Skills

Litigation Support: Evidence preparation, case review, and legal filing protocols
Data Integrity: High-volume data collection, verification, and federal confidentiality standards
Field Operations: Strategic caseload management and geographic territory coverage
Crisis De-escalation: Managing high-pressure public interactions and conflict resolution

Personnel Supervision: Training, floor management, and team scheduling
Logistics & Inventory: POS systems, cash audits, and supply chain replenishment
Software: Microsoft Office Suite (Excel/Word), Case Management Systems, and Federal Data Portals

Languages

English

Native or Bilingual

Spanish

Limited Working

Bengali