MD RAMJAN ALI
Dover,USA
Summary
Hardworking professional bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths. Punctual professional experienced in following menus and recipes to prepare quality food. Polished in setting up and cleaning equipment for daily food preparation and helping manage supplies. Excellent multitasker recognized for supporting successful kitchen operations. Focused professional with expertise preparing meals for customers in busy establishments. Versatile professional with experience in food safety, supply management and plating. Courteous and bilingual with excellent multitasking and presentation skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistance Cook & Server
Aashiwad Palace Inc
08.2022 - Current
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly
- Adhered to food safety standards when storing and preparing foods
- Cleaned kitchen equipment, surfaces, utensils and dishes
- Prepared variety of foods according to exact instructions and recipe specifications
- Handled advanced thawing and food pre-preparation for upcoming meals
- Made meals in accordance with company standards and requirements
- Checked completed orders for correct quantity and quality
- Received and stored food and supplies
- Prepared a wide range of dishes according to menu specifications and chef instructions
- Set up and performed initial prep work for soups, sauces and salads
- Set up and decorated the for the event, maintain buffet in party time.
- Used standardized recipes and other instructions to prepare food
- Organized storage areas for efficient usage of space
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans
- Monitored stock levels of food items and ordered more when necessary
Assistance Store Supervisor
Noya Bazaar Store
08.2022 - 07.2024
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Conducted inventory analysis to determine optimal stock levels.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered questions about store policies and addressed customer concerns.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Submitted reports to senior management to aid in business decision-making and planning.
Customer Service Cashier
Grand Food
01.2022 - 08.2022
- Greeted customers and provided friendly customer service
- Operated cash registers to process payments for goods and services
- Balanced cash drawers at the end of each shift
- Informed customers about product pricing and answered questions regarding products and services available in the store
- Prepared sales slips or sales contracts as needed to complete customer purchases
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans
- Provided excellent customer service by helping customers locate items they were looking for
- Greeted customers and responded to informational requests
- Refilled and rotated items on shelves to maintain well-stocked inventory
Sr Reservation Executive
Bengal Tours Ltd
01.2014 - 06.2016
Education
Diploma - Travel & Tourism
National Hotel & Training Institute
Dhaka01.2012
Master of Science - Geography & Environment
Jagannath University
Dhaka06.2011
Bachelor of Science - Geography & Environment
Jagannath University
Dhaka06.2010
High School Diploma -
Hasara Kali Kishor Haig School
Srinagor04.2002
Skills
- Frying
- Order Verification
- Fine Dining
- Recipe modification
- Customer Service
- Food handling
- Food presentation
- Food safety oversight
- Order prioritization
- Ingredients measuring
- Recipe-based cooking
- Surface cleaning
- Cooking
- Dish preparation
- Food Preparation
- Food plating and presentation
- Recipes and menu planning
- Kitchen equipment operation and maintenance
- Cleaning and organization
- Kitchen sanitation management
- Knife Skills
- Cutting and slicing techniques
- Beautiful presentation of food
- Food Storage
Certification
Servsafe certification
Travel & Tourism certification
Timeline
Assistance Store Supervisor
Noya Bazaar Store
08.2022 - 07.2024
Assistance Cook & Server
Aashiwad Palace Inc
08.2022 - Current
Customer Service Cashier
Grand Food
01.2022 - 08.2022
Sr Reservation Executive
Bengal Tours Ltd
01.2014 - 06.2016
Diploma - Travel & Tourism
National Hotel & Training Institute
Master of Science - Geography & Environment
Jagannath University
Bachelor of Science - Geography & Environment
Jagannath University
High School Diploma -
Hasara Kali Kishor Haig School
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