M. Danielle Innocent

• Conduct comprehensive assessments to identify clients needs and barrier to care, and establish trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
• Develop and monitor person-centered care plans to address mental health, substance use, and other health conditions.
• Collaborate with families, caregivers and interdisciplinary teams to coordinate services and resources.
• Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
• Used CSMS to document patient information, progress notes, and treatment plans.

• Conducted COVID-19 case investigations and provided timely guidance to affected individuals.
• Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
• Coordinated care and referrals for testing, treatment, and community resources.
• Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
• Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.

• Conducted workshops to promote leadership skills and professional growth.
• Provided one-on-one coaching to clients helping them maximize potentials and achieve specific objectives.
• Participated in community events to promote services and engage with public.

• Leveraged networking events to establish valuable connections within the industry, enhancing visibility among prospective clients and peers alike.
• Exceeded sales targets consistently, contributing to the overall success of the agency or firm.

Additional information will be provided upon request.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Additional information will be provided upon request.

• Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.

Additional information will be provided upon request