M. Danielle Leyba

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and handled cash transactions.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced tenant satisfaction by promptly addressing inquiries and providing accurate information using RESMAN software.
• Coordinated maintenance requests with appropriate personnel, ensuring timely completion of repairs and minimal disruption to tenants'' lives.

• Performed light housekeeping duties relevant to childcare areas ensuring cleanliness and safety standards were maintained consistently.
• Assisted in potty training efforts for toddler while maintaining a patient and supportive approach.
• Cultivated strong relationships with parents, ensuring open communication regarding their child's progress and needs.
• Managed daily schedules for child, including meals, playtime, and bedtime routines.
• Provided consistent discipline according to parental guidelines while respecting individual child's needs.
• Enhanced child's emotional well-being by implementing age-appropriate activities and routines.
• Implemented creative learning opportunities to enhance cognitive growth through arts and crafts projects.
• Promoted language development through storytelling, reading, and engaging in conversations with the child.
• Planned educational field trips exposing child to diverse cultural experiences enriching their understanding of the world around them.
• Encouraged physical activity through outdoor playtime, sports participation, and structured exercise routines.
• Transported child safely to events, errands, doctor appointments, extracurricular activities using proper car seat protocols.
• Facilitated social development by arranging playdates and outings with peers on a regular basis.
• Administered medications when necessary following parents instructions and guidelines closely monitoring any adverse reactions.
• Encouraged child to be understanding and patient with others.
• Developed games and activities using arts and crafts to support learning and verbal skills.
• Taught child basic life skills, manners and personal hygiene.

• Identified warning signs

of emotional and developmental problems in child.

• Handled high-volume inbound calls, addressing customer inquiries and complaints, achieving a 95% customer satisfaction rating.
• Dispatched drivers efficiently, ensuring 99% accuracy in pickup data entry.
• Conducted satisfaction surveys, identifying, and addressing areas for improvement, resulting in a 20% increase in service quality.
• Processed over-the-phone donations, safeguarding customer data.
• Coordinated with multiple locations for special requests and merchandise pickups

• Scheduled over 1,000 service appointments monthly and managed urgent customer inquiries with a 90% first-call resolution rate.
• Dispatched technicians for timely in-home appliance repairs.
• Resolved 95% of complaints with the Better Business Bureau, enhancing customer trust.
• Supported the Technical Assistance Team with parts research.
• Processed and approved damage claims.
• Collected feedback in customer satisfaction and service efficiency.

• Managed high-volume calls, assisting customers with service requests and escalations, maintaining a 90% customer retention rate.
• Worked with account specialists to resolve customer complaints and account issues.
• Coordinated with carriers and managers to optimize service routes.
• Supported the Dispatch Team in providing same-day recovery for missed deliveries.
• Led the 'Newspapers in Education' program.