M. DAWN HOLDER
Cedartown,GA
Summary
Dynamic and results-driven professional with extensive experience at Polk County Public Service, excelling in customer service and problem-solving. Proven ability to enhance client satisfaction through effective communication and meticulous attention to detail. Skilled in document management and fostering teamwork, consistently delivering solutions that drive repeat business and operational efficiency.
Overview
8
8
years of professional experience
Work History
Receptionist Coordinator
Polk County Public Service
Cedartown, GA
07.2020 - Current
- Enhanced customer satisfaction by efficiently managing a high volume of incoming calls and greeting clients in a professional manner.
- Expedited problem resolution for dissatisfied customers by escalating concerns to appropriate managers or supervisors when necessary.
- Ensured a welcoming environment for clients by maintaining a clean and organized reception area.
- Supported administrative staff by handling mail distribution, data entry tasks, and document preparation as needed.
Customer Service Sales Representative
Lynn's Uniforms
Rome, GA
08.2018 - 07.2020
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
Assistant Load Planner
Usher Transport
Rome, GA
06.2017 - 08.2018
- Determined appropriate loads and practical delivery schedule for each drivers vehicle by balancing needs and availability of both drivers and clients.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Review an calculate drivers drive time and load gallons in order to confirm accuracy before being forwarded to payroll
Education
High School Diploma -
Cedartown High School
Cedartown, GASkills
- File organization
- Scheduling appointments
- Document management
- Greeting and seating clients
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Receptionist Coordinator
Polk County Public Service
07.2020 - Current
Customer Service Sales Representative
Lynn's Uniforms
08.2018 - 07.2020
Assistant Load Planner
Usher Transport
06.2017 - 08.2018
High School Diploma -
Cedartown High School