Mädchen Kenow
Minneapolis,MN
Summary
Encouraging team leader with talents for leading and motivating by demonstrating excellent customer relations and relationship-building skills. Proficient in using independent decision-making and sound judgment to positively impact company success. Willingness to take on added responsibilities to meet team goals with a positive attitude. Dedicated and passionate job seeker seeking a position focused on making a difference in underserved communities. Organized and dependable candidate ready to help achieve company goals and spread message.
Overview
6
6
years of professional experience
Work History
Direct Service Provider
Survivor Resources
Saint Paul, MN
05.2023 - Current
- Updated client documentation for accurate, compliant and current records.
- Supported clients and families with empathy and compassion during difficult times.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Assisted clients with navigating and accessing social services such as burial assistance and victim reimbursement.
- Collaborated with other professionals to plan and coordinate care for clients.
- Facilitated peer support groups to help clients connect with others.
Bakery Manager
Jerry’s Enterprises, Cub
Chaska, MN
07.2021 - 05.2023
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Managed all baking operations professionally and handled all problems confidently.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
Customer Service Agent
Ecolab
Eagan, MN
11.2020 - 04.2022
- Actively listened to customers, handled concerns quickly to develop potential solutions, and maintain high-quality service.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered constant flow of customer calls every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Assistant Store Manager
Caribou Coffee And Einstein Bagel Bros
Woodbury, MN
08.2018 - 10.2020
- Completed admin computer work including sales reports and projections, cash handling imbalances, inventory counts, and writing schedules.
- Collaborated with team members to complete tasks and maintain smooth running bakery.
- Onboarded new employees with training and new hire documentation.
- Operated cash registers, processed payments accurately and maintained appealing displays of product.
- Complied with health and safety codes to protect staff and customers.
Shift Supervisor
Roller Garden
St. Louis Park, MN
05.2020 - 10.2020
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures for COVID-19 health regulations and capacity restrictions.
Desk Receptionist
Wooddale Tennis and Health Club
Woodbury, MN
04.2019 - 04.2020
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion, confirmed appointments, and updated clients records accordingly.
Education
Associate Of Arts (AA) -
Inver Hills Community College
Inver Grove Heights, MN05.2021
High School Diploma -
Math And Science Academy
Woodbury, MN06.2018
Skills
- Clear communication
- Compassionate client care
- Teamwork and collaboration
- Critical thinking
- Adaptability and flexibility
Timeline
Direct Service Provider
Survivor Resources
05.2023 - Current
Bakery Manager
Jerry’s Enterprises, Cub
07.2021 - 05.2023
Customer Service Agent
Ecolab
11.2020 - 04.2022
Shift Supervisor
Roller Garden
05.2020 - 10.2020
Desk Receptionist
Wooddale Tennis and Health Club
04.2019 - 04.2020
Assistant Store Manager
Caribou Coffee And Einstein Bagel Bros
08.2018 - 10.2020
Associate Of Arts (AA) -
Inver Hills Community College
High School Diploma -
Math And Science Academy