Summary
Work History
Education
Skills
Timeline
Overview
Languages
Generic

MD FAHIM AFZAL RAFI

338 State ST Hudson,New York

Summary

Customer-focused professional with front desk and retail experience seeking a position in a professional environment. Skilled in handling phone calls, managing schedules, and delivering excellent customer service in fast-paced environments. Eager to contribute to efficient daily operations and provide a positive experience for all clients.

Work History

Customer Service Representative & Cashier

Lowe's
Greenport, New York
09.2025 - Current
  • Handle high-volume customer interactions, including phone calls and in-person inquiries
  • Assist customers with billing, returns, and issue resolution in a fast-paced environment
  • Process transactions and maintain accuracy in cash handling and payment systems
  • Provide professional and friendly service to ensure customer satisfaction
  • Coordinate with multiple departments to resolve customer concerns efficiently

Front Desk Agent

St Charles Hotel
Hudson, NY
07.2025 - 10.2025
  • Managed front desk operations, including guest check-in and check-out
  • Answered multi-line phone system and responded to guest emails
  • Handled reservations and scheduling for guests
  • Addressed customer inquiries and resolved complaints professionally
  • Verified payment methods and maintained accurate guest records

Business Manager

Family Run Restaurant
Sylhet, Bangladesh
01.2017 - 12.2019
  • Oversaw daily operations and team
  • Managed cash and billing
  • Provided excellent customer service

Education

Master of Arts (Equivalent) -

Islamic Arabic University
Dhaka, Bangladesh
08-2022

Skills

  • Front Desk Operations
  • Customer Service & Communication
  • Appointment Scheduling
  • Phone & Email Handling
  • Cash Handling & Billing
  • Data Entry & Basic Computer Skills
  • Problem Solving & Multitasking
  • Teamwork & Collaboration

Timeline

Customer Service Representative & Cashier

Lowe's
09.2025 - Current

Front Desk Agent

St Charles Hotel
07.2025 - 10.2025

Business Manager

Family Run Restaurant
01.2017 - 12.2019

Master of Arts (Equivalent) -

Islamic Arabic University

Overview

9
9
years of professional experience

Languages

  • English – Professional
  • Bengali – Native
  • Hindi – Conversational
MD FAHIM AFZAL RAFI