Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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MD Iftakhar Arafat

BROOKLYN

Summary


Dedicated and organized IT professional with a variety of technical and business skills, proven success in management, and fast-paced environment through work experience committed to on-going professional development, excelling in a collaborative team environment. proficient in Microsoft Office, Python, and Excel.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Manager

Dunkin' Donuts
03.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Jacks

Assistant Manger
01.2020 - 02.2022
  • Oversaw and trained store staff, delegating duties and providing direction to ensure adherence to corporate regulations and procedures.
  • Sustained high levels of customer service by assisting clients, resolving complaints, and ensuring customer satisfaction.
  • Collaborated with other assistant managers and team members across departments to achieve store objectives and foster a cohesive work environment.
  • Assisted in inventory management, including monitoring stock levels, conducting regular audits, and coordinating restocking efforts.
  • Demonstrated strong leadership skills by providing guidance, motivation, and support to the store team, encouraging a positive work culture.

Sales Associate

T-Mobile
01.2019 - 01.2020
  • Assisting customers with product inquiries, troubleshooting issues, answering questions about mobile plans, and offering solutions to meet their needs.
  • Actively selling T-Mobile products and services. This includes understanding customer needs, explaining product features, and upselling additional services or accessories to enhance their experience.
  • Providing basic technical support for mobile devices, helping customers set up their phones, and explaining how to use various apps or features.


Education

Bachelor of Science - Computer Science

New York City College of Technology of The City University of New York
Brooklyn, NY
05.2025

Skills

  • Customer Service
  • Cash Handling
  • Point of Sale (POS) Systems
  • Product Knowledge
  • Inventory Management
  • Teamwork and Collaboration
  • Time Management
  • Communication
  • Attention to Detail
  • Adaptability
  • Microsoft office
  • Multitasking

Certification

Technical Fundamental Certificate from Google.

Bloomberg marketing Certification

Cisco cert

Languages

Bengali
Hindi
English
Urdu

Timeline

Manager

Dunkin' Donuts
03.2023 - Current

Jacks

Assistant Manger
01.2020 - 02.2022

Sales Associate

T-Mobile
01.2019 - 01.2020

Bachelor of Science - Computer Science

New York City College of Technology of The City University of New York
MD Iftakhar Arafat