Md Imon Hossain
HMSHost
Queens,NY
2
Years of experience
3
Languages
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs
Work History
Service Assistant
2 Months- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Wiped down kitchen counters and used sanitizing products to remove grime.
Shift Leader
Protein bar & Kitchen
9 Months- Supervised daily operations and ensured smooth service during busy shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Evaluated employee performance, delivering individualized feedback and praise.
- Assisted in the development and implementation of new operational procedures.
- Observed food safety and sanitation protocols to reduce germ spread.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
6 Months- Prepared and served a variety of beverages and food items accurately.
- Provided friendly and efficient service to customers in a fast-paced environment.
- Provided excellent customer service to ensure satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Informed customers of daily specials and signature menu items.
Education
- Hospitality And Tourism Management
Skills
Food safety
Team leadership
Customer service
Operational procedures
Performance evaluation
Employee training
Shift management
Customer service management
Shift paperwork completion
Staff supervision
Employee relations
Action planning
Sales expertise
Shift leadership
Employee attendance monitoring
Creative problem solving
Emergency response planning
Daily workflows
LANGUAGES
English: Professional
Hindi: Limited
Bengali: Professional