MD M HOSSAIN
1143 Allerton Ave Bronx,NY
Summary
Customer-oriented Store Manager offering over [10] years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control.lncreasing top line sales and reducing costs.
Knowledgeable [Manager]with over [10] years of experience bringing planning and problem-solving abilities.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Store Manager & Customer Service
888 GIFTS LLC DBA PHANTOM OF BROADWAY #8
New York , NY
08.2012 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Organized promotional events to increase product awareness.
- Updated and maintained store signage and displays.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Resolved customer complaints in a timely manner.
Customer Service
163 Chicken Corp 499 East 163RD Street Bronx NY 10
The Bronx, NY
05.2010 - 07.2012
- Greeted customers, answered inquiries and provided information about products and services.
- Created customer service reports outlining customer interactions.
- Processed orders, invoices and payments in a timely manner.
- Managed office supplies inventory and ordered necessary items as needed.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Arts - Arts
National University
Santaher Govt. College Bogra 10.2009
High School Diploma -
Bangladesh Open University
Naogaon Govt. College 03.2005
Educational Equivalent in The United States:
Skills
- Employee Training
- Store Merchandising
- Supply Ordering
- Shift Scheduling
- Customer Service
- Sales Professional
- Inventory Control
- Team Building
- Inventory Management
- Store Opening and Closing
- Team Leadership
- Sales Promotions
- Product and Service Sales
- Problem-Solving
- Staff Supervision
- Order Management
Timeline
Store Manager & Customer Service
888 GIFTS LLC DBA PHANTOM OF BROADWAY #8
08.2012 - Current
Customer Service
163 Chicken Corp 499 East 163RD Street Bronx NY 10
05.2010 - 07.2012
Bachelor of Arts - Arts
National University
High School Diploma -
Bangladesh Open University
Educational Equivalent in The United States: