Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Md Shah Jahan

Brooklyn,NY
Md Shah Jahan

Summary

Hardworking [Job Title] with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy [Job Title] skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
years of professional experience

Work History

PEARL INDIAN RESTAURANT
Brooklyn, NY

Restaurant Waiter
01.2020 - Current

Job overview

  • Greeted customers, provided menus and answered questions about menu items.
  • Assisted guests with making food and beverage selections.
  • Took accurate food and drink orders, using a POS ordering software system.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
  • Answered phone calls providing information about restaurant services, hours of operation, menu items .
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Provided exceptional service to high volume of daily customers.

Domino's Pizza
Brooklyn, NY

ASST.MANAGER
02.2014 - 11.2018

Job overview

  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

United Management inc.
Long Island City, NY

Taxi Driver
06.2007 - 12.2013

Job overview

  • Greeted customers and provided assistance with luggage.
  • Maintained contact with dispatch office to receive instructions and updates on routes, traffic conditions, and special requests.
  • Provided door-to-door service for passengers in a safe and courteous manner.

Education

UNIBERSITY OF DHAKA
Dhaka, Bangldesh

Master of Arts from Major in History
01.1995

University Overview

University of Dhaka
Dhaka,Bangladesh

Bachelor of Arts from Major in History
01.1993

University Overview

  • Major in Histry
  • Minor in political science

Khalilur Rahman Alia Madrasah
Noakhali.Bangladesh

High School Diploma
08.1988

University Overview

  • ALIM Degrees. Which Equavalent to 12th grades high School Diploma. Major in Arabic, Bengali.English, Math. etc.

Skills

  • Service Quality
  • Guest Relations Management
  • Food Safety Understanding
  • High-Volume Dining
  • Dining Customer Service
  • Price Memorization
  • Menu Presentation
  • Serving Expertise
  • Safe Food Handling
  • Positive and Professional

Timeline

Restaurant Waiter
PEARL INDIAN RESTAURANT
01.2020 - Current
ASST.MANAGER
Domino's Pizza
02.2014 - 11.2018
Taxi Driver
United Management inc.
06.2007 - 12.2013
UNIBERSITY OF DHAKA
Master of Arts from Major in History
University of Dhaka
Bachelor of Arts from Major in History
Khalilur Rahman Alia Madrasah
High School Diploma
Md Shah Jahan