Md Ujjal Hussain Khan
Buffalo,NY
Summary
Skilled in providing top-notch support in dining room and bar settings, ensuring seamless service and customer satisfaction. Possess strong knowledge of food service protocols and bar maintenance, with ability to adapt quickly to fast-paced environments. Demonstrated success in improving workflow efficiency and collaborating effectively with kitchen and bar staff to meet service objectives. Committed to maintaining cleanliness and organization standards to enhance dining experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Expo/Food Runner
Britesmith Brewing
Buffalo, NY
03.2024 - Current
- Stocked customer service stations with paper products or beverage preparation items.
- Maintained cleanliness and organization of serving stations and dining areas.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Ensured compliance with health code regulations related to food storage temperatures.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Asked customers about meals to assess satisfaction and collect vital feedback.
Food Runner
The Buffalo Club
Buffalo, NY
11.2023 - Current
- Efficiently delivered food orders from kitchen to tables, ensuring timely service.
- Inquired about customer satisfaction with meals and gathered essential feedback.
- Delivered food to guests in a timely manner while following safety protocols.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
- Supported the kitchen staff by restocking supplies and preparing ingredients during peak times.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Maintained knowledge of menu items and daily specials to answer customer inquiries.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Organized food orders and ensured accuracy of items served to customers.
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Informed servers of any special dietary needs or allergies communicated by customers.
Customer Returns Associate
Amazon.in
Lancaster, NY
12.2020 - 08.2024
- Updated databases with new and modified customer data.
- Triaged products for functionality and assessed visible conditions to determine resale eligibility.
- Partnered with UPS and FedEx to schedule returned products for pick up and ship replacements.
- Attached identifying tags to track returned items and put back into stock.
- Maintained customer records to document return transactions.
- Leveraged computer, RF and powered equipment to put away and pull orders.
Server Assistant
Hyatt Regency-Buffalo
Buffalo, NY
03.2022 - 06.2023
- Resolved customer complaints swiftly and professionally when needed.
- Collaborated with team members to achieve daily goals within specified time frame.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Set up tables and chairs for parties and large groups.
- Inspected restaurant equipment regularly for maintenance issues or malfunctions.
- Provided exceptional service to high volume of daily customers.
- Demonstrated ability to multi-task by performing additional duties as assigned.
- Assisted in training new server assistants on job responsibilities and procedures.
- Pushed wheeled carts to sort items at ware wash area.
- Greeted guests with friendliness and professionalism.
Barback
TWA Hotel
New York, NY
06.2018 - 03.2020
- Assisted with training new barback staff, sharing knowledge and best practices.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Stocked customer service stations with paper products or beverage preparation items.
- Sliced and pitted fruit used to garnish drinks.
- Ensured compliance with health and safety regulations at all times.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
Bakery Worker
Doughnut Plant
Long Island City, NY
05.2018 - 08.2019
- Cleaned shelves, counters and tables to maintain organized store.
- Assisted customers with their orders providing advice on different types of pastries available.
- Monitored oven temperatures and baking times for optimal product outcomes.
- Packaged freshly-baked goods into bags or boxes with pricing labels attached.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Cut dough into desired shapes using cookie cutters or other specialized tools.
- Wrapped, weighed, and priced bakery items, ensuring accurate labeling.
- Followed recipes and baking instructions precisely for consistent product quality.
- Maintained a clean and organized bakery area, complying with health and safety regulations.
Education
Associate of Applied Science - Hotel And Restaurant Management
Erie Community College
Buffalo, NY05-2025
Some College (No Degree) - Science
Scholarshome
Sylhet, BangladeshSkills
- Table service
- Food service
- Dining room assistance
- Service station maintenance
- Dining room setup
- Table resetting
- Problem-solving
- Active listening
- Quick learner
- Customer service
- Strong work ethic
- ServSafe certification
- Teamwork and collaboration
- Effective multitasking
- Menu memorization
- Order delivery practices
Languages
English
Professional
Bengali
Full Professional
Certification
- ServSafe Manager
- TIPS Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Expo/Food Runner
Britesmith Brewing
03.2024 - Current
Food Runner
The Buffalo Club
11.2023 - Current
Server Assistant
Hyatt Regency-Buffalo
03.2022 - 06.2023
Customer Returns Associate
Amazon.in
12.2020 - 08.2024
Barback
TWA Hotel
06.2018 - 03.2020
Bakery Worker
Doughnut Plant
05.2018 - 08.2019
Associate of Applied Science - Hotel And Restaurant Management
Erie Community College
Some College (No Degree) - Science
Scholarshome
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