Lyman Lowry
Minneapolis,MN
Summary
Dynamic Slot Attendant at Shooting Star Casino with a proven track record in enhancing customer satisfaction and resolving issues promptly. Skilled in cash handling and inventory management, I excel in multitasking and fostering teamwork, ensuring seamless operations. My proactive approach and strong communication skills contribute to a positive guest experience and operational efficiency.
Overview
2021
2021
years of professional experience
Work History
Slot Attendant
Shooting Star Casino
- Reduced stock discrepancies by conducting payout discrepancies
- Maintained up-to-date system records through verification of incoming products and delivery totals.
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
- Provided timely support to other departments as needed, fostering positive working relationships across the casino property.
- Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
- Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
- Dispensed machine payouts and provided change for players.
- Troubleshot machine malfunctions and diagnosed root causes.
- Maintained a safe environment for all guests by quickly addressing any hazards or safety concerns in the gaming area.
House Manager / Grounds Keeper
Anishinaabe Endaad Company
06.2019 - 08.2020
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Shelved new and returned inventory according to proper storage procedures.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Prepared pallets for shipment or use by sales floor employees.
- Interpreted and followed verbal instructions and pull sheets.
Wear House Floor Person
Michael Furniture
Detroit Lakes, MN
06.2017 - 08.2018
- Collaborated with sales team to ensure adequate supply levels for promotions and seasonal demand fluctuations.
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Managed timely and effective replacement of damaged or missing products.
- Enhanced stock room efficiency by implementing a streamlined inventory management system.
- Assisted in the development of new stock room associates by providing hands-on training, guidance, and support during their initial onboarding period.
- Increased customer satisfaction by promptly addressing inquiries regarding out-of-stock items or special orders.
- Supported store''s visual merchandising efforts, assembling display fixtures and arranging products according to planograms provided by managers or merchandisers.
- Led a team of stock room associates, providing training and guidance on best practices for handling merchandise and maintaining cleanliness standards.
- Developed and maintained successful working relationships with colleagues.
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
- Adhered to safety regulations and practiced safe work habits.
- Performed weekly inventory counts to verify stock levels.
- Followed proper procedures for item receipt, storage and inventory control.
- Verified safe and secure storage of merchandise and supplies.
- Utilized forklifts and pallet jacks to safely transport materials and merchandise through warehouse.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted store customers and discussed needs.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Stock Room Associate
Lakes T-shirt
Detroit Lakes, MN
06.2000 - 06.2000
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Checked numbers manually and used hand-held equipment to locate products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Improved order processing speed by organizing items in the stock room according to SKU numbers and product categories.
- Shelved new and returned inventory according to proper storage procedures.
- Ensured smooth flow of operations with effective communication between the stock room and sales floor teams regarding item availability or potential delays.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Prepared pallets for shipment or use by sales floor employees.
- Interpreted and followed verbal instructions and pull sheets.
Education
High School Diploma -
Manomen High School / ALC
Mahnomen, MN08.2000
Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Team player attitude
- Troubleshooting systems
- Reliability and punctuality
- Cash handling proficiency
- Data entry
- Recordkeeping skills
- Accurate money handling
- Inventory management
- Conflict resolution techniques
- Security awareness
- Decision-making capacity
- Serving customer needs
- Performing diagnostics
- Repairing machines
Timeline
House Manager / Grounds Keeper
Anishinaabe Endaad Company
06.2019 - 08.2020
Wear House Floor Person
Michael Furniture
06.2017 - 08.2018
Stock Room Associate
Lakes T-shirt
06.2000 - 06.2000
Slot Attendant
Shooting Star Casino
High School Diploma -
Manomen High School / ALC