Summary
Overview
Work History
Education
Skills
Timeline
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Rikkita Sherman

Dallas,TX

Summary

A dedicated Senior Specialist experienced in solving complex problems and learning new technologies. Committed team player with strong project management skills who consistently strives for top-quality results and project success. I am recognized as a hard-working professional, combined with a proven ability to employ best business practices to improve overall operational efficiency. I have outstanding organizational, communication, interpersonal, analytical thinking, and problem-solving skills.

Overview

14
14
years of professional experience

Work History

IT Project Support Specialist

Bloomin' Brands, INC.
12.2022 - Current
  • Consistently contributed to the successful completion of projects by incorporating agile strategies and prioritizing tasks to optimize workflow.
  • Responsible for supporting critical store systems and new technology rollouts in a fast-paced environment for Outback Steakhouse, Carrabba's Italian Grill, Bonefish Grill, Fleming's Prime Steakhouse,Aussie Grill, and Tender Shack.
  • Enhanced guest efficiency and experience by supporting online ordering, inventory,pricing, mobile and POS configurations.
  • Responded to managers with a sense of urgency, to resolve any issues that will prevent restaurants from operating business as normal.
  • Provided access to key data and resources to project teams.
  • Built,tested, and implemented ordering features to mobile applications.
  • Collaborated with Bottle Rocket to build and deploy mobile ordering features.
  • Supported field operations by providing guidance
  • Managed critical systems. Including Point of Sale (POS), kitchen display systems (KDS),digital ordering platforms, and back-office integrations.
  • Successfully programmed and integrated menus for external ordering partners. (DoorDash, Uber Eats, and Grubhub)
  • Monitored daily operations and enhance processes to maximize efficiency.

Digital Integration Specialist

Fiesta Restaurant Group, Inc
09.2020 - 10.2022
  • Successfully completed technology rollouts Taco Cabana and Pollo Tropical.
  • Chaired the POS integrations and deployment for delivery service providers (DoorDash,Grubhub,UberEats)
  • Supported managed pricing, and Item data maintenance using Menu Data Management (MDM).
  • Coordinated monthly meetings with account managers to execute cross-functional goals, provide feedback and discuss specific needs for process improvement and to ensure alignment.
  • Supported implementations of new mobile/back-office hardware.
  • Utilized Xenial to preview the digital menu board and manage its performance and optimization.
  • Responsible for building, testing and maintaining point-of-sale (POS) keys.


  • Replicated and resolved any errors or functionality issues remotely using command center.
  • Created comprehensive documentation, which included training materials and preparation resources for the Restaurant Support Center.

POS Implementation Specialist

Top Golf Corporate Headquarters
10.2016 - 07.2020

Stats recorded from the yearly performance review.

  • 1.83% of tickets were resolved in 30 days out of the 3% goal mark.
  • Surpassed a yearly average TTR of 3.60 Days (s) out of the average goal of 5 days.
  • Managed multiple implementation projects by maintaining strict deadlines without compromising quality.
  • Responsible for building and testing Top Golf's point-of-sale using Aloha configuration center.
  • Managed daily operations by importing culinary data that included: pricing, ingredients, calories, and nutrition.

  • Configured POS to accept all payment methods, including gift cards, loyalty points, debit cards, and cash.
  • Reviewed the DSR (Daily Sales Report) to identify discrepancies, payments, refunds, and deductions.
  • Maintained accurate records of support interactions and solutions in ServiceNow.

Help Desk Support Specialist

NCR Global Headquarters
02.2012 - 04.2016
  • Served as a reliable point of contact for end-users, addressing concerns about NCR Aloha's restaurant operations.
  • Successfully resolved a range of hardware and software issues related to Aloha POS systems.
  • Collaborated with infrastructure and the assigned internet service providers to minimize service disruptions.
  • Configured the menu, pricing details, and promotions using Aloha Configuration Center.
  • Accessed QSR Automations to configure the KDS hardware and stations.
  • Addressed and resolved End-of-Day issues by accessing the correct file for restoration.
  • Settled the daily batch and manually issued guest refunds in EDC (Electronic Draft Capture).
  • Followed up on all help desk tickets to ensure optimal customer satisfaction following the engagement and problem resolution.

Education

Bachelor of Science - Business Administration And Management

WGU University
Salt Lake City, UT
04-2026

Project Management

Google Project Management Certification, 2024
12-2024

High School Diploma -

T. Davis Independent School
Dallas, TX
06.2009

Skills

  • Project management
  • Problem-solving
  • Retail
  • Mobile
  • Inventory
  • Agile
  • Process improvement
  • Effective communication
  • Multi-Channel POS systems(Aloha, Focus, Xpient,POSitouch)
  • Hardware
  • Pricing
  • Technology rollouts
  • Store Support/Operations
  • Smartsheet
  • Critical thinking

Timeline

IT Project Support Specialist

Bloomin' Brands, INC.
12.2022 - Current

Digital Integration Specialist

Fiesta Restaurant Group, Inc
09.2020 - 10.2022

POS Implementation Specialist

Top Golf Corporate Headquarters
10.2016 - 07.2020

Help Desk Support Specialist

NCR Global Headquarters
02.2012 - 04.2016

Bachelor of Science - Business Administration And Management

WGU University

Project Management

Google Project Management Certification, 2024

High School Diploma -

T. Davis Independent School