Meagan Bailey
Capitol Heights,MD
Summary
Experienced and efficient in customer management and account management. Results-driven professional effective in taking problematic customer accounts and turning them into ongoing, lucrative contracts. Team player and hard worker. I am looking for a position where I can demonstrate my personal and professional skills, with a company that respects hard work, dedication, and great customer service.
Overview
12
12
years of professional experience
Work History
Internal Service Advisor
Ourisman Motors of Waldorf
01.2024 - Current
- Coordinated with parts department to determine availability of necessary components.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Retained accurate records of purchases, titles and sales.
- Read and followed technical documentation to complete accurate repairs.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Explained estimates and determined repair timelines to manage customer expectations.
Internet Manager
Ourisman Motors of Waldorf
01.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Finance Manager
Ourisman Motors of Waldorf
03.2019 - Current
- Created organizational structures to improve accounting and finance functions.
- Reviewed documentation and identified financial discrepancies where applicable.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Established and checked coding procedures, monitored reports and updated internal files.
Finance Director
Pohanka Imports
03.2017 - 02.2019
- Executed accounts receivable reporting enhancements and reconciliation procedures.
- Recruited, identified, and developed business management professionals; implemented training and development programs to successfully exceed retention targets.
- Maintained confidential information, such as pay rates, bonus targets and pay grades.
- Reached out to customers to verify information and follow up on issues.
- Partnered with Honda Financial services to analyze overdue customer accounts and determine fees for late payment.
- Formed and sustained strategic relationships with clients.
- Performed research and due diligence to resolve issues in a timely manner.
- Assisted in the creation of vendor contracts for outside vendors.
- Received and submitted payments and applied amounts to customer balances.
Automotive Sales Manager
Annapolis Car Center
04.2015 - 09.2016
- Established membership loyalty, executing flawless satisfaction to drive client retention.
- Oversaw daily opening and closing procedures and helped to optimize daily operations.
- Improved efficiency by training staff on best practices and protocol.
- Proactively identified and solved complex strategy problems that impact business direction.
- Assisted in store opening by setting up office space and computers.
- Processed credit and debit card payments.
- Created engaging merchandise presentations to motivate impulse purchases.
- Addressed customer issues to ensure quick and successful resolution.
- Executed on-time and under-budget project management on complex financial contract for quick and easy funding.
- Monitored weekly inventory control.
- Improved customer satisfaction and sales.
Sales Consultant
Pohanka Honda
06.2012 - 01.2015
- Grew the customer base by identifying needs, creating excellent customer service, creating a comfortable environment for clients to feel good about their purchase.
- Landed new customer accounts through a consistent combination of perseverance, dedicated cold calling and exceptional service.
- Addressed customer inquiries and concerns to facilitate decision-making and minimize anxiety or hesitation.
- Retained customers by addressing and resolving concerns in a knowledgeable and speedy fashion.
- Responded to walk-in requests for financial assistance and a wise purchasing decision.
- Priced out products upon the request of customers.
- Secured long-term accounts, providing recommendations to promote brand effectiveness and product benefits.
Education
High School Diploma -
Indian Hills Community College
Ottumwa, IA2000
Skills
- Ability to work with clients to establish life long relationships and partnerships
- Ability to work side by side with multiple banks to complete and fund contracts in a timely fashion
- Network with different companies to promote more business into the dealership
- Ability to complete millions of dollars of contracts monthly, and maintain a happy work environment
- Multi skilled and proficient in sales programs and software such as Dealertrack, CDK, Eleads, Interactive Network and multiple banking portals
- Strong closing skills to contract new banks for better financial assistance for credit challenged customers
- CRM Software
Timeline
Internal Service Advisor
Ourisman Motors of Waldorf
01.2024 - Current
Internet Manager
Ourisman Motors of Waldorf
01.2022 - Current
Finance Manager
Ourisman Motors of Waldorf
03.2019 - Current
Finance Director
Pohanka Imports
03.2017 - 02.2019
Automotive Sales Manager
Annapolis Car Center
04.2015 - 09.2016
Sales Consultant
Pohanka Honda
06.2012 - 01.2015
High School Diploma -
Indian Hills Community College
Similar Profiles
PAMELA ASHLEYPAMELA ASHLEY
Long Term Full Time Class Teacher Substitute at Marin Waldorf and Sacramento Waldorf SchoolsLong Term Full Time Class Teacher Substitute at Marin Waldorf and Sacramento Waldorf Schools
Jason StephensJason Stephens
Sales Representative at Ourisman Automotive EnterprisesSales Representative at Ourisman Automotive Enterprises
Ammar AbdelghanyAmmar Abdelghany
Car Salesperson at Ourisman Honda of TysonsCar Salesperson at Ourisman Honda of Tysons
Nadjha StubbsNadjha Stubbs
Lead Preschool Teacher at Creative Minds International Public Charter SchoolLead Preschool Teacher at Creative Minds International Public Charter School
Datetchana LucasDatetchana Lucas
Student Nurse Extern at Medstar Southern Maryland HospitalStudent Nurse Extern at Medstar Southern Maryland Hospital